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Big Sport Upgrade - Eurosport HD problem

keendartfan — Thu, 04 Mar 2021 11:06:41 GMT

I've updated to the Big Sport package with the HD addon, and I can access all the sport HD channels except Eurosport. When I go into setup, it just says it can take 24 hours to update.

Is this normal?

Re: Big Sport Upgrade - Eurosport HD problem

NeilO — Thu, 04 Mar 2021 14:07:48 GMT

Hi @keendartfan yes, that's normal. We hope to speed up the activation process in the future but for now, it can take up to 24 hours.

Thanks

Neil

Re: Big Sport Upgrade - Eurosport HD problem

keendartfan — Thu, 04 Mar 2021 15:01:26 GMT

Cheers

Re: Big Sport Upgrade - Eurosport HD problem

keendartfan — Thu, 04 Mar 2021 16:41:17 GMT

I've now lost access to the Now TV HD channels.

The HD add on has been removed from my account and I can't add it back in MyBT.

Please help!