This topic

Britbox

MarkMc21 — Sun, 18 Apr 2021 12:15:27 GMT

Afternoon Folks ,ive just signed up this morning first time ever with BT.

Now as i signed up ,they said i,d get Britbox for 6month free then its 5.99 there after per month ,my Question is .

Do i have to give a Time Notice and Cancel the Britbox and how do i go about that if thats the case ,or is it a case of its automatically just gets cancelled once 6 month is up.

Reason being im not to fussed on it and wont be using it after the Free period ,but i had to Tick the box so things went further on during the signing up .

So do i have to Cancel it and how to do it ,if this is the case .

Mark

Re: Britbox

-Richie- — Sun, 18 Apr 2021 12:35:02 GMT

Have a look at BritBox on BT TV

How will I be billed?

BritBox is a monthly membership service that you pay in advance. You'll be billed for this every month (on around the date that your service started) unless you cancel.
If you choose to take BritBox through BT, the monthly fee will appear on your BT bill.

How do I cancel my BritBox account?

To stop the auto-renewal of your BritBox account, log in to My BT.

You won't have to pay a cancellation fee. However, we won't refund you for any days you've already paid for. Instead you'll have access to the service until the date that the membership would have auto-renewed (you can find this on your bill).

Re: Britbox

MarkMc21 — Sun, 18 Apr 2021 12:48:11 GMT

Hi and Thanks Ritchie

Now i,m taking it because i,ve just signed up , i d need to wait till i,m online and watching services ,for me to go and Cancel Britbox or whatever .

Reason being ive looked threw everything on this BT Account and nothing relates back to Britbox kinda thing ,plus i,ll not get an engineer out till end of April to connect fibre and services would this be the reason why ?.

Thanks

Re: Britbox

-Richie- — Sun, 18 Apr 2021 12:53:18 GMT

If your services are not yet active, your account will have an open provision order, once that closes and your services are live, then you'll be able to manage them properly.

Re: Britbox

zulu17 — Sun, 18 Apr 2021 12:54:25 GMT

Hi @MarkMc21

Britbox is one of the optional monthly add ons to your package.

The way you manage it might vary a little depending upon whether you are a BT broadband customer only or whether you are a BT Broadband and BT TV customer.

There is an app MY BT app where you can manage your monthly addons to your TV package,.That would have a Cancel option for Britbox addon. If you do not cancel the standard month charge for Britbox would be charged after 6 Months on a monthly recurring basis.If you cancel before the 6 months during your free period then your subscription then your access would end when your current month subscription expires. Ie it would not then auto renew for the next month.

Re: Britbox

MarkMc21 — Sun, 18 Apr 2021 14:11:45 GMT

Thanks for the Info Ritchie i,ll try again when up and running.

Appreciated

Mark

Re: Britbox

MarkMc21 — Sun, 18 Apr 2021 14:13:23 GMT

Hi Zulu17

Thanks for the advice ,yes i,ll be cancelling it ,so thanks for the Advice i can also follow.

Appreciated

Mark

Re: Britbox

Jonty1964 — Sun, 18 Apr 2021 15:29:11 GMT

I actually received a reminder email that the 6 month free period was about to end.

Re: Britbox

ozsat — Sun, 12 Sep 2021 10:34:55 GMT

Ddi anybody get a discount offer to stay after their 6 months expired and was not renewed?

Re: Britbox

Anonymous — Sun, 12 Sep 2021 12:06:38 GMT

I had Britbox on the six months free deal, when the six months was up I had an email reminder and I cancelled it via MYBT account. @ozsat No I didn’t get any discount offers after I cancelled only emails from Britbox asking if I wanted to renew at £5.99. Never used it in the 6 months I had it.

Re: Britbox

ozsat — Sun, 12 Sep 2021 12:11:11 GMT

Thanks - I occasionally use it but I don't think £5.99pm is worth it. £2.99pm maybe.

@Anonymouswrote:
I had Britbox on the six months free deal, when the six months was up I had an email reminder and I cancelled it via MYBT account. @ozsat No I didn’t get any discount offers after I cancelled only emails from Britbox asking if I wanted to renew at £5.99. Never used it in the 6 months I had it.