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Not recieving AMC

Deano123 — Fri, 25 Jun 2021 15:35:39 GMT

Hi could any of the bt staff help please, I am not recieving amc even though its in my package ,I have been told twice that its been sorted but it hasn't , I no its an account problem and not a technical problem , could someone at bt please help

Re: Not recieving AMC

-Richie- — Fri, 25 Jun 2021 15:37:43 GMT

Does the app workon the Youview box ? there are 2 AMC addons depending on the speed of your line, one gives the live channel and on-demand, the other is on-demand only.

Re: Not recieving AMC

Deano123 — Fri, 25 Jun 2021 15:41:19 GMT

Hi I havnt got any amc app on my box never seen that before , everything else is working

Re: Not recieving AMC

-Richie- — Fri, 25 Jun 2021 15:51:54 GMT

You sure it's part of the package ? It's free with BT TV but still needs ordered, it's not included by default.

Re: Not recieving AMC

Deano123 — Fri, 25 Jun 2021 15:54:36 GMT

I had this happen a while back they said it was an account problem then they sorted it and now the channel has gone again , I would imagine all they need to do is add it again but I think that's too easy for them ..

Re: Not recieving AMC

-Richie- — Fri, 25 Jun 2021 15:58:13 GMT

Give them a ring and check it's part of your package, if not it can be simply added back, if they can't do it the sales support team can have a look.

Re: Not recieving AMC

Deano123 — Fri, 25 Jun 2021 16:03:52 GMT

Hi mate, I've been in touch with them twice once through live chat was meant to be sorted and just now on the phone , they just go through the usual rubbish of resets ect which I had done already and tell me somebody will be in touch in 48 hours , I've told them it's an account problem like last time but they don't seem to listen, I think I'll leave it now not worth the grief for 1 channel, I should never have left sky .

Re: Not recieving AMC

-Richie- — Fri, 25 Jun 2021 16:09:04 GMT

You can't get AMC on Sky, It's exclusive to BT TV, if they said wait 48 hours has that time passed ?

Re: Not recieving AMC

Deano123 — Fri, 25 Jun 2021 16:13:17 GMT

I mean I should not have left sky full stop never had any problems with them for 15 years. I'll wait 48 hours and I bet I hear nothing from them , bt are not efficient at all.

Re: Not recieving AMC

DavidM — Sat, 26 Jun 2021 10:42:24 GMT

Hi @Deano123 and thanks for posting.

If this isn't sorted in the 48 hour period please post back and I'll be happy to take a look for you.

Cheers

David

Re: Not recieving AMC

Deano123 — Sat, 26 Jun 2021 10:48:04 GMT

OK David thank you

Re: Not recieving AMC

Deano123 — Sat, 26 Jun 2021 12:19:05 GMT

Hi David they appear to have got Amc working but I have no bt sport channels or boxnation and I have the vip package. Cheers

Re: Not recieving AMC

Deano123 — Sat, 26 Jun 2021 17:16:46 GMT

Take that back ,only recieving amc in sd and still no bt sports and boxnation