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Unable to access Discovery Channel suddenly

Guriya — Sun, 04 Jul 2021 10:59:31 GMT

I am on Big Entertainment Package as a new customer to BT TV. I know that NOW TV is included in it. All of sudden we cannot access Discovery Channel. As far as I can see that this is not one of the channels that BT TV has taken out from February.

I have messaged BT but have not heard anything as yet. Can someone here help me?

Thanks

Re: Unable to access Discovery Channel suddenly

andydenyer — Sun, 04 Jul 2021 11:08:34 GMT

Was removed from the NowTV offering from 30 June:

https://www.ispreview.co.uk/index.php/2021/06/skys-sibling-now-tv-streaming-service-drops-discovery-channel.html

And there's already a thread about it in the community:

https://community.bt.com/t5/TV-Content-including-BT-Sport/Discovery-channel-to-go-from-Now-BT/td-p/2168428

Re: Unable to access Discovery Channel suddenly

Guriya — Sun, 04 Jul 2021 11:11:38 GMT

Thanks just found the other posts on this loss. Shame that I never received the email from BT telling me this will be happening. Though I can see that those who did receive the email were not clear on which channels were being dropped.

Re: Unable to access Discovery Channel suddenly

zulu17 — Sun, 04 Jul 2021 12:00:23 GMT

the communication and lack of has been pointed out before and I believe the companies could and should do better in informing their customer base. relevant section outlining their responsibilities is I believe

We'll tell you about any changes at least 30 days beforehand, unless there are reasons we can’t (for example, if a content provider doesn’t give us enough notice that they’re withdrawing their content).

Re: Unable to access Discovery Channel suddenly

Hunter2660 — Sun, 04 Jul 2021 12:14:54 GMT

If it's any help, Discovery HD is available via Amazon Prime as an add on channel.

Re: Unable to access Discovery Channel suddenly

irradiated — Sun, 04 Jul 2021 15:31:35 GMT

FOX has gone too, might as well ditch now tv