This topic

IPC6023

Danrobbo65 — Thu, 04 Nov 2021 20:33:12 GMT

Good evening,

After my bt tv working fine with no issues, suddenly I’m getting this error message on all the channels.

To confirm, I’m connected viv Ethernet, I’ve rebooted the bt router and bt uhd box multiple times, the box is up to date and my broadband speed is 200mps download and 50mps upload.

anyone got any ideas? Thanks

Re: IPC6023

NeilO — Thu, 04 Nov 2021 20:36:43 GMT

@Danrobbo65 I'm really sorry about that. The IPC6023 is normally reporting a connection speed error. Do you have FTTP broadband, if so can you try turning the white Openreach ONT box on and off to see if that helps?

Thanks

Neil

Re: IPC6023

Danrobbo65 — Thu, 04 Nov 2021 21:24:20 GMT

Hi. Thanks for the prompt response @NeilO I do have FTTP so turned white box on and off and still getting IPC6023.

Any other ideas?

Thanks

Re: IPC6023

NeilO — Fri, 05 Nov 2021 08:21:14 GMT

Hi, @Danrobbo65 I'm sorry that didn't work. Is the ethernet connection between the hub and the BT TV box a direct-wired connection or are you using powerline connectors?

Also, have you tried a different ethernet cable?

Thanks

Neil

Re: IPC6023

Danrobbo65 — Tue, 09 Nov 2021 20:32:54 GMT

Hi @NeilO

I do have a spare network cable, but I’m checking settings, it shows I am connected to the hub and the internet, with IP addresses shown in the advanced settings, so I’m unsure a new cable will resolve.

Let me know your thoughts. Thanks

Re: IPC6023

Danrobbo65 — Tue, 09 Nov 2021 20:33:46 GMT

Sorry forgot to say, not using powerline, but directly connected. Thanks

Re: IPC6023

JohnC2 — Tue, 09 Nov 2021 20:52:06 GMT

Hi @Danrobbo65, thanks for the update. Neil asked to try another ethernet cable just so we can eliminate that as the cause of the error.

Also, try the below steps and see if they resolve the fault.
Power cycle the ONT
then restart your Hub
Wait for the broadband light on your Hub to go blue
Restart your TV box, using the power switch on the back
Now check if you still receive the error
If you're watching an HD version of a channel, switch to the standard version.
Let us know how you get on.

Cheers
John

Re: IPC6023

MarkLeics — Sat, 13 Nov 2021 17:45:21 GMT

I’ve suddenly started seeing this a lot this week in FTTP; never before.

Re: IPC6023

NeilO — Sat, 13 Nov 2021 18:19:05 GMT

Hi, @MarkLeics I'm sorry to see you're getting an IPC6023 error. Have you followed the checks @JohnC2 has posted above?

Thanks

Neil

Re: IPC6023

MarkLeics — Sat, 13 Nov 2021 20:22:47 GMT

Yes all those checks done. The only fix is to restart the FTTP terminal but I’ve never had to do this before and it only seems to have started being a regular issue in the last week. I’m on a 900MB service and everything else I’m the house is working fine, just this nuisance of a TV box it seems to have become.

Re: IPC6023

Danrobbo65 — Sat, 13 Nov 2021 21:30:34 GMT

Hi @NeilO @JohnC2 -I’ve completed all those tests as well, but no joy.

As with the previous poster, it seems to be a box problem as everything else connected to the internet in my house works just fine (including Now TV and BT Sport apps on my tv ironically).

Can you please confirm what next steps I can take please, as the box thinks it’s working and connected and has worked fine for months and now it isn’t.
Thanks

Re: IPC6023

NeilO — Sun, 14 Nov 2021 09:01:34 GMT

Hi @Danrobbo65 I'm sorry that didn't work, one more thing to try is a factory reset ensuring to choose the option to keep your recordings.

Switch the box off and then back on again. A red light should appear on the front panel
Press and hold the down arrow button on top of your box for five seconds until you see ‘Enter Maintenance Mode Y/N’ at the bottom of the screen. When you see this, press the standby/power button
After a few seconds you’ll see the ‘Maintenance Mode’ menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings, and any personal settings you've made to favourites and playlists

Let me know how you get on?

Thanks

Neil

Re: IPC6023

Danrobbo65 — Thu, 18 Nov 2021 11:21:52 GMT

Hi @NeilO @that seems to be worked.

Thanks for the help.

Re: IPC6023

RobbieMac — Thu, 18 Nov 2021 14:06:52 GMT

@Danrobbo65 wrote:

Hi @NeilO @that seems to be worked.

Thanks for the help.

Nice one @Danrobbo65

I'm glad that worked. I'll let @NeilO know that you've posted back. Enjoy the rest of your day.

All the best,

Robbie

Re: IPC6023

Jtothed1 — Wed, 24 Nov 2021 19:10:25 GMT

I am having the same issue since having FTTP installed.

Having tried everything on the list and still not getting a resolution I’m out of ideas. The TV box has been factory reset, the ONT has been reset and yet still I always get IPC6023 issue. It’s not even as if I get the issue, reset the ONT and then it works for a period of time. I simply cannot get any picture on IP channels yet apps and other internet services work.

An engineer has also visited my property but still no solutions. Any other ideas out there to fix this?

Re: IPC6023

JohnC2 — Sun, 28 Nov 2021 09:58:09 GMT

Hi @Jtothed1, welcome to the forum, and sorry that you are getting this error code.

Are you getting this error still?
If you are still getting the error, have you followed the previous advice on the thread step by step?

Cheers

John

Re: IPC6023

Darlana23 — Mon, 24 Jan 2022 11:40:33 GMT

Trying to follow the steps to do a factory re-set. Pressing and holding the down arrow button on top of your box for five seconds has no effect and YouView starts. Within YouView settings, a factory reset states you will lose all recordings (not acceptable). Thoughts?