This topic

Netflix now part of BT packages

jam2000 — Fri, 12 Nov 2021 13:22:15 GMT

Netflix now part of BT TV

https://rxtvinfo.com/2021/bt-integrates-netflix-in-tv-packages

Re: Netflix now part of BT packages

jam2000 — Sat, 13 Nov 2021 10:24:55 GMT

Has anyone been able to add this?

As I'm having issues adding it.

Re: Netflix now part of BT packages

Anonymous — Sat, 13 Nov 2021 16:12:35 GMT

@jam2000 I was just looking at the tv packages and I expect you will have to take a new tv package or re new a contract. The VIP package is now £73.00 includes Netflix on two screens. The other packages only have basic Netflix on 1 screen.

Re: Netflix now part of BT packages

StewM — Sat, 13 Nov 2021 16:44:57 GMT

There are some updated help pages.

Stew

Re: Netflix now part of BT packages

StewM — Sat, 13 Nov 2021 17:04:58 GMT

Having read the help pages, it doesn’t answer my question. I have Netflix separately and paying for the UHD package. My Bt says I can now add Netflix to my existing VIP package and receive standard Netflix and/or you can upgrade. So if I added Netflix do I pay the difference between the standard and Premium? If I can add, how do I? My add-ons are Amazon Video, Hayu and Box Nation. No Netflix?

Stew

Re: Netflix now part of BT packages

MarkLeics — Sat, 13 Nov 2021 17:43:32 GMT

Another change with ropey communication.

There appears to be no way to transfer an existing Netflix account over despite all the indication in marketing to say there is. If you log out of your existing account you are asked to sign up to a new account, there is no ‘access’ to Netflix that comes with the existing BT plan.

Why are BT’s marketing team letting this stuff go live?!

Re: Netflix now part of BT packages

NeilO — Sat, 13 Nov 2021 18:16:41 GMT

When you activate your Netflix through BT, we will switch your Netflix billing to BT. You’ll get the option to keep the Netflix plan that you’re on and you will keep your account details including your personal profiles and all the shows you’re watching. If you have Netflix with a third party, then you’ll need to cancel this directly with them.

Thanks

Neil

Re: Netflix now part of BT packages

MarkLeics — Sat, 13 Nov 2021 18:28:16 GMT

I’m sorry but this is another situation where the information is just blatantly wrong (like the MS Xbox Ultimate debacle for existing subscribers!).

There is nowhere to ‘activate’ Netflix and bring this information over. The BT website simply has a button to take you to Netflix and there is no account setting at their end that enables this transfer.

It is - yet again - an appalling attention to customer communication.

Re: Netflix now part of BT packages

zulu17 — Sat, 13 Nov 2021 18:41:13 GMT

@StewM if you have a look at

https://www.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf

there is within the table TV Packages that Add-ons can be taken with

an indication that Netflix Standard Addon can be upgraded to Netflix Premium for a further £4

Re: Netflix now part of BT packages

StewM — Sat, 13 Nov 2021 18:51:39 GMT

Hi @zulu17 , yes not checked that. Thank you.

Just need to work out how to add my existing Netflix account to my BT as there is no option to do.

(Rather ironic that on the legacy package I had Netflix, but when I transferred to the new packages they forgot to re-add it back on. The only way to add it back on was to re-contract my package, so I reverted back to a stand alone Netflix).

Also, wanted to reactivate Britbox, but can’t keeps coming up with an error message.

Stew

Re: Netflix now part of BT packages

jam2000 — Sat, 13 Nov 2021 19:18:11 GMT

If I did this today what would happen as I've just paid £13.99 to Netflix?

Re: Netflix now part of BT packages

MarkLeics — Sat, 13 Nov 2021 19:55:38 GMT

@StewM It appears we can’t add an existing account, despite what the communication from BT states.

Re: Netflix now part of BT packages

jam2000 — Sun, 14 Nov 2021 07:50:31 GMT

@NeilO at what point do we enter our current Netflix email address? Also what happens if I action today, as I've just paid £13.99 to Netflix?

Re: Netflix now part of BT packages

NeilO — Sun, 14 Nov 2021 08:50:07 GMT

@jam2000 When you order through BT it links to the existing email address that BT currently uses to contact you. Are you trying to activate it as part of one of the New TV plans that now includes Netflix in the price or are you trying to order it as an add on?

I've raised this thread with the BT TV Team to get clarification on the questions that are not covered on the Netflix FAQ's

Thanks

Neil

Re: Netflix now part of BT packages

MarkLeics — Sun, 14 Nov 2021 09:42:22 GMT

@NeilO Please can we get an answer as to how we link our current Netflix account when your button Simply takes us to Netflix?

Re: Netflix now part of BT packages

NeilO — Sun, 14 Nov 2021 10:08:20 GMT

Hi @MarkLeics Yes, I've asked for clarification on that. We'll post back here when the TV team respond.

Thanks

Neil

Re: Netflix now part of BT packages

Anonymous — Sun, 14 Nov 2021 19:07:29 GMT

Netflix and BT linking woes..

Good evening.

I called the value tram today and added Netflix to my BT account.

I already have an existing account.

After much ado today between Netflix and BT I can't migrate the account to BT.

I signed out and even cancelled my account then tried to sign in with the BT box and still no sausage.

I tried online using the web method from BT but got a problem generating my secure token message.

Finally after call no 5 to BT he said try waiting until the end of my existing account expiry then try.

Utter palava I tell you to save £4 a month.

Can this be escalated please??

Thankyou

Chris

Re: Netflix now part of BT packages

Anonymous — Sun, 14 Nov 2021 19:09:02 GMT

Furthermore..

After extensive investigation for the best part of the day with both Netflix and BT I think this has something to do with required "Activation link."

I'd be grateful if anyone makes any progress to share..

Re: Netflix now part of BT packages

MarkLeics — Sun, 14 Nov 2021 21:35:45 GMT

@Anonymous I think we’ll be grateful if anyone can work this out. Another epic fail by BT alongside the Games Pass Ultimate mess.

Re: Netflix now part of BT packages

JohnC2 — Mon, 15 Nov 2021 11:12:51 GMT

Hi All, I've received some clarification on the process to transfer Netflix to your BT account.

Existing BT TV customers can flex to a Netflix Entertainment bundle by visiting My BT, navigating to products, TV & Sport and then clicking ‘manage’ under TV packs
Flex to a new Netflix Entertainment bundle
Once the order has submitted you’ll receive an email to activate via My BT. You should see an activation button on the ‘New for you’ section of My BT, or on the TV & Sport section. You may need to expand the ‘New for You’ section to see activation. Alternatively if you open the Netflix app on your BT TV you will be asked to confirm activation on the set top box.
If you already have Netflix billed through BT we will automatically activate you at the tier you currently have to ensure no break in service.

Cheers

John