This topic

Can't view NOW channels on BT TV box

Neilyboy72 — Fri, 26 Nov 2021 16:58:38 GMT

I’ve got this issue too! Signed up for a package and when I log into my BT app, says I don’t have TV! Can’t access Now but can get all the freeview and some of the Now Chanel’s, just not the sky branded ones

Re: Can't view NOW channels on BT TV box

RobbieMac — Fri, 26 Nov 2021 17:04:32 GMT

Hi @Neilyboy72

Thanks for your post and welcome back! I have moved your post to start your own thread discussion as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having watching the NOW content. I understand that you have recently signed up for a package. Are you able to see the NOW channels on your TV guide when watching BT TV?

In order to watch the NOW content when you're out and about - After you place your order you should have received an order confirmation email. There is a link on that email that will direct you through to NOW's website where you can set up a password. Once you go through this you simply log on to the NOW app/online player and log in with those details.

Post back and let me know how you get on. We'll take it from there.

Thanks,

Robbie

Re: Can't view NOW channels on BT TV box

Neilyboy72 — Mon, 29 Nov 2021 17:34:08 GMT

Still don’t have any NOW as part of my package , called last week after I posted and seemingly my order was ‘stuck’. When I log into MyBT, it tells me I have TV, which until yesterday it didn’t. Keeps presenting me with a message to choose a flexible viewing package. Tried logging into NOW, following the link in my BT welcome email. Says it doesn’t recognise my email address. Quite disappointed about the whole experience to be fair, you expect technology to just work, but it appears it’s the BT systems at fault here.

Re: Can't view NOW channels on BT TV box

StuartH — Mon, 29 Nov 2021 18:57:00 GMT

Hi @Neilyboy72

Sorry to hear you are still having problems viewing the NOW Channels. I've sent you a private message asking for some more information, so we can have it investigated for you.

Cheers

Stuart

Re: Can't view NOW channels on BT TV box

Neilyboy72 — Mon, 29 Nov 2021 19:16:19 GMT

I’ve messaged you back, thanks!

Re: Can't view NOW channels on BT TV box

RobbieMac — Tue, 30 Nov 2021 10:52:04 GMT

Hi @Neilyboy72

Thank you for taking the time to send us over your details.

I have picked this up this morning and tried calling to give you a hand. I am sorry I wasn't able to reach you. I'll try giving you another shout after 14:00 today.

Thanks,

Robbie

Re: Can't view NOW channels on BT TV box

Neilyboy72 — Tue, 30 Nov 2021 11:22:25 GMT

Hi Robbie, apologies, been on work teams calls this morning from 8:15.

I’m now free until 13:00 if you want to try calling me again, on the mobile or home phone.

Re: Can't view NOW channels on BT TV box

Neilyboy72 — Fri, 03 Dec 2021 14:04:11 GMT

Hi Robbie

Can you PM me with an update?

Thanks, Neil

Re: Can't view NOW channels on BT TV box

NeilO — Fri, 03 Dec 2021 14:11:39 GMT

Hi @Neilyboy72 I'll ask @RobbieMac to update you when he's back at work tomorrow.

Thanks

Neil

Re: Can't view NOW channels on BT TV box

Neilyboy72 — Fri, 03 Dec 2021 14:13:15 GMT

Many thanks!

Re: Can't view NOW channels on BT TV box

RobbieMac — Tue, 21 Dec 2021 15:34:19 GMT

Hi @Neilyboy72

Thank you for taking the time to chat with me again this afternoon.

Sorry for all the problems you had. Everything we talked about today has now been sorted for you. I am pleased that I was able to help resolve your complaint. I will close this off as agreed but if you need a hand in future feel free to post back.

Merry Christmas and Happy New Year!

All the best,

Robbie