This topic

Hearing another person on my call

Osdog — Thu, 21 Jan 2021 16:21:49 GMT

This problem has been going on for months..... I make a call, or even receive a call, and many times I can hear a person talking to someone else in the background. It's clear enough that I can follow what she's saying (and it's nearly always a woman) - I've heard her booking take away meals - talking to an elderly chap (yes I can hear both sides of the call) - and a bloke complaining about not receiving spare parts for his motor cycle. I've asked around our village but I can't locate the person, assuming she's local of course.

What concerns me is that if I can hear her from time to time (and I can't make her hear me) I wonder if anyone else can hear my calls. I'm worried about security - especially if I have to ring my bank for example and go through security details.....

Any ideas.........

Re: Hearing another person on my call

Keith_Beddoe — Thu, 21 Jan 2021 16:25:46 GMT

@Osdog

Welcome to this user forum.

Who provides your phone service?

Re: Hearing another person on my call

Osdog — Thu, 21 Jan 2021 16:27:12 GMT

Re: Hearing another person on my call

Keith_Beddoe — Thu, 21 Jan 2021 16:31:27 GMT

@Osdog wrote:

BT

Have you reported the problem to BT, as your line could be in contact with another one?

It needs to be sorted, as it could be a security issue.

Re: Hearing another person on my call

Osdog — Thu, 21 Jan 2021 16:32:44 GMT

just trying to do that now

Re: Hearing another person on my call

Keith_Beddoe — Thu, 21 Jan 2021 16:36:49 GMT

@Osdog wrote:

just trying to do that now

You can do it online if you prefer.

Re: Hearing another person on my call

CJT80 — Thu, 21 Jan 2021 16:40:10 GMT

@Osdog

BT Landline help | Support with your BT Landline | | BT Help

Re: Hearing another person on my call

welshgit — Thu, 21 Jan 2021 16:43:48 GMT

have you tried to talk to them to see whether they can hear you , if they can ask where they are .it will help when you report it

Re: Hearing another person on my call

Coombepark39 — Thu, 21 Jan 2021 17:07:00 GMT

The reason for hearing other callers is that there is a fault on the line, its called battery or earth condition caused through a wet joint underground or can be overhead if there are multiple lines on same cable....ie if line goes through a tree that has rubbed

Re: Hearing another person on my call

Osdog — Fri, 22 Jan 2021 10:00:00 GMT

Yes I have - and they can't hear me - even if I shout... LOL

Re: Hearing another person on my call

CJT80 — Fri, 22 Jan 2021 10:12:42 GMT

@Osdog

Were u able to report the fault?

Re: Hearing another person on my call

Osdog — Thu, 04 Mar 2021 12:42:52 GMT

Sorry for the delay getting back on this one.

An engineer has been out, tinkered with the line, but finally fixed it at the green box - I left it a couple of weeks to make sure it had stopped happening, and it has..... fault fixed.