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Phone crackling

abi73 — Thu, 28 Jan 2021 13:46:57 GMT

My phone is crackling badly. Plugged a corded phone in the test socket - same thing. If I pick up the phone the internet goes down. From reading posts this could be a wiring fault to our house or worn wiring in BT box but if not it's aan expensive call out. What is best?

Re: Phone crackling

Keith_Beddoe — Thu, 28 Jan 2021 13:56:14 GMT

@abi73

Who provides your phone service?

Re: Phone crackling

abi73 — Thu, 28 Jan 2021 14:33:44 GMT

BT provide everything

Re: Phone crackling

licquorice — Thu, 28 Jan 2021 14:40:02 GMT

Report the fault to 151

Re: Phone crackling

Keith_Beddoe — Thu, 28 Jan 2021 14:40:28 GMT

@abi73 wrote:
BT provide everything

If you are getting the noise at the test socket, then the fault is external, and you would not be charged unless you had damaged the outside cable or broken the socket.

https://www.bt.com/help/landline/getting-set-up/costs-and-charges/engineer-home-improvement-service-charges

You can report the phone fault online, or ring BT on 0800 800 151.

Re: Phone crackling

abi73 — Thu, 28 Jan 2021 14:43:01 GMT

rang the automated line about the crackling 2 days ago. Said they'd test the line but heard nothing since. Will try that if you think it's best. Thanks

problem worse after engineer

abi73 — Tue, 09 Feb 2021 11:24:47 GMT

Posted question before about phone crackling broadband going off. After testing line with cord phone, community posts suggested it was external. Booked engineer. He said he'd done tests and it must be internal. Who am I to contradict? He found some corrosion in wires where they come into house and dealt with it. Put a new test socket and phone point junction in. He worked hard, but said all fixed. Drove away. Phone still crackling and internet going off all the time, especially if landline used. Have booked again but surely it' s an external problem? It's certainly worse.

Re: problem worse after engineer

imjolly — Tue, 09 Feb 2021 11:28:28 GMT

have you tried just using the test socket with a filter and see if that helps with line noise and broadband stability. if new master probably the one that the front is just clipped on so unclip and test socket is visible. also make sure front securely in place as that has caused problems with other posts

Re: problem worse after engineer

abi73 — Tue, 09 Feb 2021 11:32:32 GMT

I'll give it a try. The phone crackling had gone away before he came.

Re: problem worse after engineer

abi73 — Tue, 09 Feb 2021 11:40:18 GMT

Doesn't seem to have made any difference.

Re: problem worse after engineer

NeilO — Tue, 09 Feb 2021 11:42:39 GMT

Hi @abi73 I'm sorry the first engineer didn't get it this fixed, unfortunately, intermittent noisy line faults can be tricky to repair, if it's still crackling in the test socket then you can be sure its something on the outside network.

Thanks

Neil

Re: problem worse after engineer

abi73 — Tue, 09 Feb 2021 12:18:04 GMT

Internet keeps going as I use forum. Thanks for reply

Re: problem worse after engineer

abi73 — Wed, 10 Feb 2021 14:01:05 GMT

Thanks to everyone who rightfully said phone crackling etc was an external issue. Engineer today said 50 year old wiring from pole and old junction box should be renewed automatically and didn't understand why it wasn't done by engineer 1. All renewed, new internal connection, problem solved. Just waiting to see if I get charged for the first failed job.

Hope my experience helps others.