This topic

BT Phone App

ReesSteve — Tue, 02 Feb 2021 21:31:17 GMT

Hi, when I use the phone app to access call protect I keep getting “sorry cannot get your account details”. I’ve deleted and reinstalled the app but error continues. Any advice?

Re: BT Phone App

DavidM — Wed, 03 Feb 2021 08:23:18 GMT

Hi @ReesSteve and welcome to the community.

Sorry you're having problems with the App. Are you seeing any error codes i.e. IPC?

Cheers

David

Re: BT Phone App

ReesSteve — Wed, 03 Feb 2021 08:26:18 GMT

Hi, no all I get is a pic of an old switchboard and the message saying that we cannot get your account details at the moment. It’s been like it for about 3 weeks

Re: BT Phone App

DavidM — Wed, 03 Feb 2021 09:32:58 GMT

Very strange @ReesSteve.

We'll need to take a closer look at this so I've dropped you private message. Can you include some screen shots of what you're seeing?

Cheers

David

Re: BT Phone App

Les-Gibson — Thu, 04 Feb 2021 19:11:21 GMT

@DavidM

There are a number of what I suspect are legacy help pages on the BT website that all lead to the same picture with a 404 error code.

Re: BT Phone App

JohnC2 — Thu, 04 Feb 2021 19:27:58 GMT

Hi @Les-Gibson thanks for highlighting this. We are currently in the process of updating our help section on bt.com to remove or update out of date information.

cheers

John