This topic

BT Basic and caller id

pww1955 — Wed, 17 Feb 2021 07:52:07 GMT

Hi There,

BT claim all bt customers are able to have caller id free of charge. I have tested this several times on my 86yr old mothers landline but it does not work. I have tried the #234 method to turn it on/off to no avail. I would like to get this working so she doesn't have to answer every call just in case its important. Could somebody please help or point me in the right direction.

Many thanks in advance

Paul

Re: BT Basic and caller id

Keith_Beddoe — Wed, 17 Feb 2021 07:57:20 GMT

@pww1955

It has to be added to the account, its not enabled by default. There is no charge for this.

It can be added by logging into MyBT and using the "manage phone features" section.

There will be an option there to order your free caller display feature.

Re: BT Basic and caller id

pww1955 — Wed, 17 Feb 2021 08:28:38 GMT

Hi Keith,

Many thanks for the prompt reply...I'll give it a go later and let you know how it goes.

Cheers

Paul

Re: BT Basic and caller id

pww1955 — Wed, 17 Feb 2021 08:51:41 GMT

Hi Keith,

Finally found the option to enable the caller id, its hidden to start with and you need to show more options. Went through the ordering options only to be refused because 'We're Sorry....can't show offers online cos you have BT Basic

You have to ring 0800 672 476

Re: BT Basic and caller id

Keith_Beddoe — Wed, 17 Feb 2021 08:58:39 GMT

Not sure why it should refer to offers, when all you are adding is caller display. I have asked a moderator to comment.

Re: BT Basic and caller id

pww1955 — Wed, 17 Feb 2021 09:21:09 GMT

Hi Keith,

Rang the number given in the message.....Eventually got through to an operator who was very helpful and who has now enabled the caller display option for us. I have to give it 24 hours and then I can test to see if it works. Then a new telephone 🙂

Thanks for the help

Paul

Re: BT Basic and caller id

JohnC2 — Wed, 17 Feb 2021 09:30:20 GMT

Hi @pww1955, thanks for the update, and good to hear you have now got it ordered. Sorry that the online journey would not work and I'll feed this back.

Cheers

John

Re: BT Basic and caller id

pww1955 — Thu, 18 Feb 2021 17:09:38 GMT

Hi John,

Just got back from my mums after trying to install a new phone with caller display....surprised to find that Caller Display is NOT working!! gave it 24 hours as requested but it is not displaying the caller info. All I get is a message that there is an incoming call. Not impressed with BT so far.

Re: BT Basic and caller id

JohnC2 — Thu, 18 Feb 2021 17:32:50 GMT

Hi @pww1955, thanks for coming back to us and, sorry it's still not working. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this fixed.

cheers

John

Re: BT Basic and caller id

pww1955 — Sun, 21 Feb 2021 12:21:41 GMT

Hi John,

Just had a phone call from my mother who was excited to discover that the Caller Display is now working. Can I pass on our thanks to you and to the mod team (one of who rang me on Friday to explain the situation) for all your assistance in getting this sorted...it has been much appreciated.

Cheers

Paul

Re: BT Basic and caller id

NeilO — Sun, 21 Feb 2021 12:27:34 GMT

Hi @pww1955 Thats great I'm glad it's working now. I can see it was my colleague @RobbieMac who got that sorted for your Mum. I'll make sure to pass on your thanks.

Cheers

Neil

Re: BT Basic and caller id

RobbieMac — Mon, 22 Feb 2021 10:40:06 GMT

Hi @pww1955

Thanks for taking the time to chat with me again this morning.

I'm really pleased I was able to help you get this resolved and that Caller Display is now working for your Mum 😊

I'll go ahead and close this off from here.

Have a good day and stay safe.

Cheers,

Robbie

Re: BT Basic and caller id

andrewgscott1 — Thu, 10 Jun 2021 10:39:37 GMT

@JohnC2, could you message me the process to get it changed please? I'm going through the exact same thing on my mum's phone. I called BT and got through to a helpful person who said she literally couldn't see the option on the screen she knew it was on. Her colleagues confirmed it was the correct location but it had apparently been removed. She said she'd follow up with her manager but that was last Saturday (now Thursday) and it's not working. Thanks.

Re: BT Basic and caller id

NeilO — Thu, 10 Jun 2021 11:01:06 GMT

Hi @andrewgscott1 I'm really sorry this wasn't sorted when you called in, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: BT Basic and caller id

andrewgscott1 — Thu, 10 Jun 2021 11:18:00 GMT

Thanks for your extremely quick reply!

Re: BT Basic and caller id

andrewgscott1 — Tue, 15 Jun 2021 10:02:36 GMT

All sorted and working. Received a call at the weekend and it was working on Monday. Many thanks to John (I think) for fixing it.

The staff people would speak to, when they call BT about it, should be able to fix it BUT a new computer system doesn't display the caller id checkbox for BT Basic customers. It'll require a fix to the system to fix it.

Re: BT Basic and caller id

NeilO — Tue, 15 Jun 2021 10:05:36 GMT

Hi @andrewgscott1 thanks for keeping the thread updated, it was myself who spoke with you on Saturday. I'm really glad the caller display is working for your Mum again. 😀

Cheers

Neil

Re: BT Basic and caller id

andrewgscott1 — Tue, 15 Jun 2021 10:38:16 GMT

Ah! Sorry for getting your name wrong.

Re: BT Basic and caller id

NeilO — Tue, 15 Jun 2021 11:04:13 GMT

@andrewgscott1 No worries, I think it was John who helped you previously.