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Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 12:15:12 GMT

I’ve just moved into a property, and got confirmation that the landline was activated yesterday.

I was told that only once this was done, could I then order broadband and TV packages.

I called up today to get everything started but was told that I had to wait 7 days before I will need to call back and order the broadband/TV package.

Is this correct?

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 12:22:38 GMT

@Cosullivan73 wrote:

I’ve just moved into a property, and got confirmation that the landline was activated yesterday.

I was told that only once this was done, could I then order broadband and TV packages.

I called up today to get everything started but was told that I had to wait 7 days before I will need to call back and order the broadband/TV package.

Is this correct?

Yes, the Openreach database has to be updated to reflect the fact that you now have an active connection. This will change your line status to "gold" and will allow you to add broadband to your line. It should be update by the end of Friday of this week.

You will be able to check this by using this form, and it will confirm you have a BT Retail number, and what services are available.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Its normally better to order online, if you can, as there are often special deals.

Re: Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 12:32:18 GMT

Thanks for the quick response.

I’ve used the broadband checker link with my landline number, and the majority of it appears to be self explanatory for a novice like me.

What will I see change when it has become ‘gold’?

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 12:42:35 GMT

@Cosullivan73 wrote:

Thanks for the quick response.

I’ve used the broadband checker link with my landline number, and the majority of it appears to be self explanatory for a novice like me.

What will I see change when it has become ‘gold’?

If it already shows your options, then in theory, you should be able to place an order for broadband, unless there are parts of your landline order that need to close, as that will stop you placing another order at the moment. That would seem the most likely reason. Did you try to place the order for broadband online?

What does the checker show? Post the results here, but remember to edit out your landline number, before you post the results.

Re: Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 12:54:21 GMT

I called BT earlier, rather than trying online.

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 12:59:33 GMT

You must be a very long distance from the exchange, as you are only going to get a 1Mb ADSL connection at the moment, no good for TV.

Its possible that the database has not fully updated yet.

What cabinet number and exchange name was showing, as that is missing from your display?

Re: Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 13:16:31 GMT

Exchange LEYTONSTONE / Cabinet 56

I believe it is less than 200 metres from where I live

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 13:26:34 GMT

@Cosullivan73 wrote:

Exchange LEYTONSTONE / Cabinet 56

I believe it is less than 200 metres from where I live

Is it this one?

Cabinet P56

Openreach fibre not available

E10 6LJ

Re: Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 13:29:06 GMT

I assume so, it just says this above the screenshot I posted:

Telephone Number XXXXXXXXXXX on Exchange LEYTONSTONE is served by Cabinet 56

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 13:36:32 GMT

@Cosullivan73 wrote:

I assume so, it just says this above the screenshot I posted:

Telephone Number XXXXXXXXXXX on Exchange LEYTONSTONE is served by Cabinet 56

And your postcode matched the information from the link I posted?

Do any of your neighbours get a faster broadband connection from BT?

Its possible they have an FTTP connection (direct fibre).

Post Code:E10 6LJ Locality:Scott's Road, Leytonstone, LondonDistrict:Waltham Forest Ward:Grove GreenCountry:England20CN IPStream:ADSLExchange Distance:224m21CN WBC:ADSL2+ Broadband Speed2% area full fibre 300MB or better, 100% area up to 300MBMarket Area:Low Cost, Competitive (B)BT Exchange:LeytonstoneExchange Code:LNLEY

Re: Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 13:42:01 GMT

Yes, on your code look link my postcode shows on the list and says 100% of area up to 300MB

On the broadband checker, using the address finder rather than my new landline number, it shows the following:

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 14:10:22 GMT

Its a bit confusing to say the least.

It may be best to wait until next week to see if the database changes.

It may also be worth giving the FTTP team a call on 0800 587 4787, and see if FTTP is in fact available.

Re: Activated landline - add broadband & tv

Cosullivan73 — Wed, 17 Feb 2021 14:14:42 GMT

Ok, I’ll keep an eye on it and see if anything changes.

Thanks a lot for your help!

Re: Activated landline - add broadband & tv

Keith_Beddoe — Wed, 17 Feb 2021 14:23:46 GMT

@Cosullivan73 wrote:

Ok, I’ll keep an eye on it and see if anything changes.

Thanks a lot for your help!

I think BT Retail should offer you a connection of at least 10mbs under the USO, so you may end up with a 4G hub, assuming you have 4G coverage.

https://www.bt.com/broadband/USO

Re: Activated landline - add broadband & tv

Cosullivan73 — Mon, 22 Feb 2021 15:58:17 GMT

I called BT on Saturday morning just to see if I could move this along at all but was told I would need to wait until Tuesday (7 days from receiving the landline activation confirmation).

Obviously I am being impatient, as I'm currently working from home using my phone hotspot, not ideal!

I'm just worried that there is something not quite right with the line, and this will drag on for weeks.

I can see a BT Hub on my Wi-Fi list, along with Sky, SSE and Talk Talk - so there must be adequate services to my building (of 20 flats)

Any suggestions other than wait until the database is updated?

Re: Activated landline - add broadband & tv

Cosullivan73 — Tue, 23 Feb 2021 08:54:52 GMT

@Keith_Beddoe Not sure if you have anything to add in response to my previous post?

(Sorry should have replied to you directly!)