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Good Customer Service

GrahamHoll — Sun, 21 Feb 2021 17:48:58 GMT

Good evening - I'd just like to say thanks very much.

I reported a fault on my landline and slow broadband yesterday (Saturday). I spoke to a helpful chap, Owen, in Dublin (I think) who ran some tests, recorded the fault and arranged for a mini hub to be sent out. But today an engineer arrived at lunchtime - Ian Sivaratnam - who identified the fault with a cable outside the house, fixed it and reset the broadband in under 30 mins. So landline is fixed and broadband is back to a decent speed.

While I'm the first to moan about dodgy customer service it's refreshing to report the opposite. Thank you very much Owen and Ian.

Graham

Re: Good Customer Service

Keith_Beddoe — Sun, 21 Feb 2021 20:14:27 GMT

@GrahamHoll

You can thank the Openreach engineer here.

https://www.openreach.com/thank-an-engineer-form

I have asked a moderator to post here, so you can also give feedback to Owen.

Re: Good Customer Service

JohnC2 — Mon, 22 Feb 2021 09:09:46 GMT

Hi @GrahamHoll, welcome to the forum, and thanks for posting about your experience with customer services. I've sent you a Private Message and if you reply with the details we'll be happy to pass on your feedback about Owen to his manager 🙂

cheers

John