https://community.bt.com/t5/Archive-Staging/Erroneous-disconnection/m-p/2145059#M1249310 <P>BT disconnected my broadband and landline without my permission. They have given me a date for reconnection over 2 weeks from the date of disconnection!!</P><P>I have explained that I am a senior doctor who relies on broadband to access patient notes and advise other doctors accordingly. My wife sits on the judiciary and needs video contact for her court affairs.</P><P>im now into my 5th hour of phone calls since being disconnected and no wiser.</P><P>I’ve explained that this is unacceptable behaviour at any time let alone in the middle of a pandemic.</P><P>I am waiting as I type and now being directed to my 6th BT member of staff so far today.</P><P>This is completely irresponsible of BT!!</P> Sat, 27 Feb 2021 13:05:30 GMT Vr46thedoctor 2021-02-27T13:05:30Z https://community.bt.com/t5/Archive-Staging/Erroneous-disconnection/m-p/2145059#M1249310 <P>BT disconnected my broadband and landline without my permission. They have given me a date for reconnection over 2 weeks from the date of disconnection!!</P><P>I have explained that I am a senior doctor who relies on broadband to access patient notes and advise other doctors accordingly. My wife sits on the judiciary and needs video contact for her court affairs.</P><P>im now into my 5th hour of phone calls since being disconnected and no wiser.</P><P>I’ve explained that this is unacceptable behaviour at any time let alone in the middle of a pandemic.</P><P>I am waiting as I type and now being directed to my 6th BT member of staff so far today.</P><P>This is completely irresponsible of BT!!</P> Sat, 27 Feb 2021 13:05:30 GMT https://community.bt.com/t5/Archive-Staging/Erroneous-disconnection/m-p/2145059#M1249310 Vr46thedoctor 2021-02-27T13:05:30Z https://community.bt.com/t5/Archive-Staging/Erroneous-disconnection/m-p/2145075#M1249311 <BLOCKQUOTE><HR /><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/287877">@Vr46thedoctor</a>wrote:<BR /><P>BT disconnected my broadband and landline without my permission.</P><HR /></BLOCKQUOTE><P>Disconnected how ? did someone takeover the line ? was it ceased for non-payment ?</P> Sat, 27 Feb 2021 13:35:11 GMT https://community.bt.com/t5/Archive-Staging/Erroneous-disconnection/m-p/2145075#M1249311 -Richie- 2021-02-27T13:35:11Z