This topic

BT Engineer didn't come to home

alititiz — Mon, 01 Mar 2021 14:12:02 GMT

Hi,

BT arranged for an engineer to visit our home today between 8am - 1pm to install landline for phone line and broadband. The engineer should've come to here already by 1 pm but nobody came and nobody called us. BT contact telephone number also is very busy and nobody answering for our request. After waiting a long time the contract numbers goes off instantly. In this situation tbh I don't know what should I do. If you have any advice would really appreciate. Many thanks

Re: BT Engineer didn't come to home

Keith_Beddoe — Mon, 01 Mar 2021 15:30:50 GMT

@alititiz

Do you already have a master phone socket fitted?

Re: BT Engineer didn't come to home

alititiz — Mon, 01 Mar 2021 15:33:31 GMT

No I don't

Re: BT Engineer didn't come to home

Keith_Beddoe — Mon, 01 Mar 2021 15:39:35 GMT

@alititiz wrote:

No I don't

So are you in a new build property then?

Re: BT Engineer didn't come to home

alititiz — Mon, 01 Mar 2021 16:02:39 GMT

No this isn't a new built property and we have some sockets at home. We actually moved here recently and I tried to connect the hub and this sockets but the sockets didn't work.

Re: BT Engineer didn't come to home

Keith_Beddoe — Mon, 01 Mar 2021 16:09:22 GMT

@alititiz wrote:

No this isn't a new built property and we have some sockets at home. We actually moved here recently and I tried to connect the hub and this sockets but the sockets didn't work.

Because Openreach would have a record of an existing line, then they would not normally visit unless the service does not work once activation has taken place. Phone and broadband are self install, unless there is no record of any existing routing.

Have BT Retail said that your service has now been activated?

Re: BT Engineer didn't come to home

alititiz — Mon, 01 Mar 2021 16:15:39 GMT

No they haven't said that my service is activated. But we haven't received the phone also. In the order tracking page there is an indication that the engineer should've visit us today between 8 am and 1 pm but nobody has come yet. Also, I've got two emails from BT yesterday that said the engineer visit will be tomorrow and the details of visiting.

Re: BT Engineer didn't come to home

Keith_Beddoe — Mon, 01 Mar 2021 16:24:42 GMT

@alititiz wrote:

No they haven't said that my service is activated. But we haven't received the phone also. In the order tracking page there is an indication that the engineer should've visit us today between 8 am and 1 pm but nobody has come yet. Also, I've got two emails from BT yesterday that said the engineer visit will be tomorrow and the details of visiting.

If Openreach are coming tomorrow, then they may have found an issue with the routing.

There is nothing you can do until BT have said your service has been activated. Until that time, there is no point in checking for dial tone on the phone, or expecting broadband to work.

Re: BT Engineer didn't come to home

alititiz — Mon, 01 Mar 2021 16:28:12 GMT

Ok, thank you. In this case there is nothing to do other than waiting.

Re: BT Engineer didn't come to home

imjolly — Mon, 01 Mar 2021 16:30:53 GMT

Do yòu have a master socket like one of these

Re: BT Engineer didn't come to home

alititiz — Mon, 01 Mar 2021 16:32:41 GMT

Yes I have few like number 1 at home.

Re: BT Engineer didn't come to home

imjolly — Mon, 01 Mar 2021 16:52:10 GMT

the master socket and the one you need to use with a filter should be the first socket in your home where the openreach cable enters and other sockets will be extensions