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Alternative to 61998

rherring — Sun, 21 Mar 2021 12:17:11 GMT

https://bt.com/DVequipment tells me I need to text 61998 to order a new digital voice handset, with no alternative method provided.

But my mobile network operator doesn't support SMS shortcodes. Is there an alternative "long" number I can text?

Re: Alternative to 61998

Les-Gibson — Sun, 21 Mar 2021 15:00:08 GMT

0800 800 150

Re: Alternative to 61998

licquorice — Sun, 21 Mar 2021 15:06:25 GMT

@rherring wrote:

https://bt.com/DVequipment tells me I need to text 61998 to order a new digital voice handset, with no alternative method provided.

But my mobile network operator doesn't support SMS shortcodes. Is there an alternative "long" number I can text?

I can't see how this works unless you have a BT Mobile, there is nothing to associate your details to the text.

Re: Alternative to 61998

rherring — Mon, 22 Mar 2021 10:39:53 GMT

>0800 800 150

Thanks, but spending an hour on hold is an unappealing alternative to sending a quick SMS.

Re: Alternative to 61998

Les-Gibson — Mon, 22 Mar 2021 13:17:30 GMT

@rherringwrote:
>0800 800 150
Thanks, but spending an hour on hold is an unappealing alternative to sending a quick SMS.

See message 3

Re: Alternative to 61998

pompey1898 — Mon, 22 Mar 2021 15:31:10 GMT

@rherringwrote:
>0800 800 150
Thanks, but spending an hour on hold is an unappealing alternative to sending a quick SMS.

I have rung 150 twicw recently and it has been answered very promptly so I can't understand what you mean by an hour.

Re: Alternative to 61998

rherring — Mon, 22 Mar 2021 18:55:32 GMT

I mean I was on hold for nearly an hour last time I called, though to be fair that was to the FTTP 0800 number not 150, and I may have been unlucky.