This topic

Caller display not working

Spring2021 — Fri, 26 Mar 2021 13:13:37 GMT

Hi,

I have changed package in october last year and some features were lost and I had Call Protect and Caller identity added back on a week back. I had confirmation this had been enabled

Caller identity is not active. How do I resolve this?

Many Thanks

Re: Caller display not working

Keith_Beddoe — Fri, 26 Mar 2021 14:13:44 GMT

@Spring2021

Welcome to this user forum.

Please check to see if Caller Display is switched on by entering the
code * # 234 #. If it's active you'll get the message Caller identity will
be displayed.

If its not active, then its quite a common problem where the exchange configuration is lost, and is out of sync with your account.

To fix it, you need to remove the caller display option from MyBT, and progress that order.

Then wait 48 hours and add it again. That will reload the customer profile within 24 hours.

Re: Caller display not working

Spring2021 — Fri, 26 Mar 2021 15:50:03 GMT

Thanks for you reply
- the response I get on the above is "service request not available".
- I called the 0800 number and Shane said he would turn it off and on again over the weekend ... which sounds like he will be doing as your recommend above.

Here's hoping,

Re: Caller display not working

NeilO — Fri, 26 Mar 2021 15:51:44 GMT

Hi, @Spring2021 That can often fix problems with caller display, post back and let us know if it works.

Thanks

Neil