This topic

Why can't I get caller display again?

mikeg145 — Tue, 13 Apr 2021 10:54:05 GMT

For some years I have had BT Basic with voice mail/privacy/caller display.

About 2 weeks ago I decided to cancel voicemail and use my handset voicemail facility instead - there are occasions when I want to keep some messages for a long time. When voicemail was removed, I also lost caller display, which I require. I have tried to get caller display back again without success. I even went to the extent of asking for an upgrade to a non-basic calling plan via your 150 number. But your helpful operator found that after entering all my details there was no option to add caller display to the plan. So I did not proceed.

What is the problem with caller display?

Re: Why can't I get caller display again?

StuartH — Tue, 13 Apr 2021 11:24:52 GMT

Hi @mikeg145

Welcome to the community, this sounds like something we can investigate for you.

I've sent you a private message asking for some more information.

Thanks

Stuart

Re: Why can't I get caller display again?

mikeg145 — Tue, 13 Apr 2021 14:59:48 GMT

Thanks Stuart.

Have supplied the info as requested.

Re: Why can't I get caller display again?

mikeg145 — Wed, 14 Apr 2021 13:12:51 GMT

Hugh, caller display is now active.

My thanks to your and your colleagues prompt actions.

It puzzles me that I had to come here to achieve a satisfactory result.

Re: Why can't I get caller display again?

JohnC2 — Wed, 14 Apr 2021 13:25:06 GMT

Hi @mikeg145 thanks for the update and glad we were able to help you get this fixed. I'll let David, who was dealing with this for you, know it's working now 🙂

Cheers

John