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Landline phone changed from double ring to single ring

meadfoot — Tue, 20 Apr 2021 10:48:21 GMT

My Landline phone handsets have changed from a double ring to single ring (BT6250)

The base still rings double but the handsets ring once every five seconds or so which is very annoying as you wonder if the phone is actually ringing.

This happened about a month ago and I'm wondering if it's the same problem talk talk customers are complaining about?

Re: Landline phone changed from double ring to single ring

RIC9380 — Tue, 20 Apr 2021 13:33:06 GMT

See page 50 of the User Guide to change the ring settings: https://btbusiness.custhelp.com/ci/fattach/get/223664/1232385192/redirect/1/filename/BT_Diverse_6250_User_Guide.pdf
RIC9380

Re: Landline phone changed from double ring to single ring

meadfoot — Tue, 20 Apr 2021 15:22:38 GMT

Thanks for the reply. I've already gone through the ringtone settings in my copy of the manual but its still the same. We've always had the setting "Melody 2"

The Talktalk problem here talks about the same problem and it seems that it is possibility an Openreach fault due to a change in the Microsoft software that was scheduled to be fixed by April 23 but now is dated May 7

Re: Landline phone changed from double ring to single ring

Keith_Beddoe — Tue, 20 Apr 2021 15:48:03 GMT

@meadfoot

Are you a BT Retail customer or a Talk Talk one?

Re: Landline phone changed from double ring to single ring

meadfoot — Tue, 20 Apr 2021 18:09:23 GMT

BT Retail customer

I found the reference to TT when searching the web for my phones problem

Re: Landline phone changed from double ring to single ring

Keith_Beddoe — Tue, 20 Apr 2021 18:32:39 GMT

Talk Talk have their own exchange equipment which is different to BT Retail, so its not likely the issue is the same if your landline comes in on a copper pair.

If you have BT Digital Voice, which is a VOIP service, then that may be affected by IP network signalling issues.

Its more likely to be an issue with the base unit to phone communications. Try removing the power from the base unit for a couple of minutes, as that should restart the DECT link.