This topic

Noise on my line

Emma05 — Wed, 21 Apr 2021 10:20:51 GMT

For 3 weeks i have been trying to get my landline fixed. 6 engineers booked, none came into house, and nothing resolved.

BT operators blatantly lying to me about things i know aren't true, there answer to everything is to book an engineer.

I need a number or something to speak to someone, other than an operator to help me fix this.

I have noise on the line and tried 3 different phones in the master socket, there was noise on all 3. The noise comes and goes or sounds worse somedays to others.

Re: Noise on my line

licquorice — Wed, 21 Apr 2021 10:27:37 GMT

@Emma05 wrote:

For 3 weeks i have been trying to get my landline fixed. 6 engineers booked, none came into house, and nothing resolved.

BT operators blatantly lying to me about things i know aren't true, there answer to everything is to book an engineer.

Not sure what else you expect them to do, you need an engineer visit to resolve the problem.

I need a number or something to speak to someone, other than an operator to help me fix this.

Nobody can fix the fault remotely, you need an engineer.

I have noise on the line and tried 3 different phones in the master socket, there was noise on all 3. The noise comes and goes or sounds worse somedays to others.

Re: Noise on my line

imjolly — Wed, 21 Apr 2021 10:29:42 GMT

did you check in the test socket to see if noise still there test socket is behind the faceplate of master socket

Re: Noise on my line

Emma05 — Wed, 21 Apr 2021 10:36:24 GMT

Yes, i took off the covering and tried 3 separate phones. Noise was still there. Was told fault was found at exchange, then was told it was fixed. Noise still there and internet still dropping

Re: Noise on my line

JohnC2 — Wed, 21 Apr 2021 11:34:45 GMT

Hi @Emma05, welcome to the forum and sorry that you are having so much trouble getting a fault with your service fixed. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this repaired.

cheers

John

Re: Noise on my line

Emma05 — Wed, 21 Apr 2021 11:40:17 GMT

I have had 6 separate engineer appointments booked by BT, none came to the house. I was told fault was at the exchange and had been fixed. It hasn't.

Each engineer that has been sent out has only went to the exchange, i am aware it can't be fixed remotely

Re: Noise on my line

Emma05 — Wed, 21 Apr 2021 12:06:45 GMT

I'm aware i need an engineer and that it can't be fixed remotely, 6 booked, none came to house and problem still there

Re: Noise on my line

licquorice — Wed, 21 Apr 2021 12:39:59 GMT

Just reply to the mods as invited, they will arrange an engineer.

Re: Noise on my line

Emma05 — Wed, 21 Apr 2021 12:53:35 GMT

Well i hope after 6 failed engineer visits, number 7 will get me sorted

Re: Noise on my line

licquorice — Wed, 21 Apr 2021 13:09:15 GMT

🤞

Re: Noise on my line

JohnC2 — Fri, 23 Apr 2021 19:37:17 GMT

Hi @Emma05 thanks for taking my call earlier and great news to hear the engineer visited earlier today and your service is now working perfectly 🙂

cheers

John