This topic

Phone number on FTTC

chammer — Wed, 28 Apr 2021 19:45:08 GMT

I've recently signed-up to Fibre Essential FTTC (BB only). Speaking to BT on the phone, they say that I haven't been assigned any phone number. I was under the assumption that even broadband-only services required a phone number. How am I able to find my number (if there is one)? I want it for things like the BT Wholesale checker.

I don't have a landline to plug-in and try.

Thanks

Re: Phone number on FTTC

NeilO — Wed, 28 Apr 2021 19:49:43 GMT

Hi @chammer welcome to the community and thanks for posting, the helpdesk was correct with the BB only package you won't have a telephone number allocated to the line.

You can still test your broadband speed on the www.bt.com/mybt website or via the app.

Thanks

Neil

Re: Phone number on FTTC

Keith_Beddoe — Wed, 28 Apr 2021 19:53:37 GMT

@chammer

Not any more. New FTTC and FTTP provides are SOGEA, and no phone service is provided unless requested. It will then be provided using VOIP (BT Digital voice).

https://www.openreach.co.uk/cpportal/products/fibre-broadband/sogea

See this post https://community.bt.com/t5/Bills-Packages/All-our-best-fibre-packages-are-now-available-without-a-home/td-p/2157400

Re: Phone number on FTTC

pippincp — Wed, 28 Apr 2021 20:59:54 GMT

The BT website seems to disagree.

There is however this.