This topic

Engaged tone to outside callers

NTuf — Mon, 10 May 2021 09:01:49 GMT

Hi,

Our callers to our landline complain of engaged tone when calling all the time. There is no dial tone also from our side.

I read a similar thread on this site and joined for your help. Was this resolved?

is this a line fault?

Thank you

Naveed

Re: Engaged tone to outside callers

imjolly — Mon, 10 May 2021 09:04:57 GMT

if you have no dial tone then report phone fault to 151 or 0800800151 from mobile

Re: Engaged tone to outside callers

Starwire — Mon, 10 May 2021 11:46:31 GMT

If you have NDT and in coming callers get an engaged tone that would usually indicate you have a Fault Loop, aka Short Across the Pair.

A fault like that could occur literally anywhere in the Network.

Re: Engaged tone to outside callers

PaddyB — Mon, 10 May 2021 11:54:04 GMT

Hi @NTuf,

Welcome to the Community and thank you for posting.

What @Starwire and @imjolly have said is correct. The quickest way to get your service repaired is by giving 151 a call.

Once you've given them a ring, please post back and let us know how you got on?

Thanks,

Paddy

Re: Engaged tone to outside callers

NTuf — Mon, 10 May 2021 13:00:46 GMT

Thank you

Re: Engaged tone to outside callers

Devon_Dave — Tue, 11 May 2021 21:30:47 GMT

Have you tried a known working corded phone in the test point of your main telephone? The fault could be caused by a faulty piece of equipment or cable in your house. If by plugging the phone there is still no dial tone then the fault is out of your house.