This topic

LOST LANDLINE - NEED HELP TO RETRIEVE PLEASE

Shelllou — Fri, 21 May 2021 08:28:25 GMT

Hi there, I know this is an absolute long shot and something you or the people who run this site will be able to help or advise with but I am desperate! I have recently moved from my parents address and have moved the telephone and TV package which has been temporarily closed until it is reinstalled at the new address. The problem now is that the original landline number seems to have been 'lost' in the transition but this is my Mum's original telephone number which she has had for years and I am desperately trying to find a way of retrieving the number for her so she can continue to use it at her address. I have spoken to both SKY and BT who are totally unable to help and have been advised to contact 'Openreach' which is proving impossible to do, there doesn't even seem to be an email address for them, the live chat I have also tried just seems to have an automated answer for everything 😒 If anyone can help it really would be appreciated. Many thanks, Lou

Re: LOST LANDLINE - NEED HELP TO RETRIEVE PLEASE

Keith_Beddoe — Fri, 21 May 2021 08:33:28 GMT

@Shelllou

Welcome to this user forum.

Who provides your Mum`s phone service?

Who originally issued her phone number?

Re: LOST LANDLINE - NEED HELP TO RETRIEVE PLEASE

imjolly — Fri, 21 May 2021 08:33:10 GMT

who provides the landline to your mother SKY? unless your mother is a BT Retail customer there is nothing this forum can do to help with number

The confusion would appear to have happened when you moved the broadband and phone package to your new address on moving out

There is no link from this forum to openreach anymore than there is from the SKY forum

Re: LOST LANDLINE - NEED HELP TO RETRIEVE PLEASE

Shelllou — Fri, 21 May 2021 08:38:19 GMT

Hi there thanks for your reply.

I am getting so confused, I'm assuming it would have been with BT and like many others over the years it has been changed over to various other providers with no problems. It was with SKY last (TALK TALK prior to that) Have spoken to both SKY and BT who have advised the number will now be with OPENREACH ...do you think this is the case, I just cannot seem to get through to anyone 🙃

Re: LOST LANDLINE - NEED HELP TO RETRIEVE PLEASE

imjolly — Fri, 21 May 2021 08:44:43 GMT

BT Retail and openreach are totally separate companies. openreach do not have the phone number as it will be returned to the originating ISP who issued number at very start

so does your mother have a landline just now? if so from which provider?

how were you moving your package to your new address? with which ISP?

Re: LOST LANDLINE - NEED HELP TO RETRIEVE PLEASE

Keith_Beddoe — Fri, 21 May 2021 10:07:21 GMT

Ceased numbers return to the company who first issued the number. Each provider has their own number ranges.

What are the first seven digits of the phone number she is trying to get back?

Please do not post the full phone number on this forum, just the first seven digits.