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BT Address is Correct but Openreach equipment address is wrong - 10 years and counting

pgbj — Mon, 24 May 2021 13:29:17 GMT

My BT billing address is correct and always has been but my Openreach equipment address is wrong - right house name but wrong postcode. As a consequence whenever I have a fault the engineers go to the wrong address - also I get offers of FTTH when I can really only get FFTC.

I have tried three times over the years to fix it - last time someone said they would "fax" Openreach as that was the only way. Still no joy.

I see other posts where moderators seem able to fix it? Can anyone point me in the right direction?

Thanks

Re: BT Address is Correct but Openreach equipment address is wrong - 10 years and counting

JohnC2 — Mon, 24 May 2021 13:55:45 GMT

Hi @pgbj, welcome back and sorry your address record is not correct with Openreach. We should be able to get this corrected for you. I just need you to check and confirm that the billing address we use is correctly listed with Royal Mail.

Please check and let us know.

cheers

John

Re: BT Address is Correct but Openreach equipment address is wrong - 10 years and counting

pgbj — Mon, 24 May 2021 16:03:19 GMT

Yes. I checked it on the Royal Mail website and it is exactly correct for the postcode.

(MyBt still lists two old accounts I used to have for other properties - the current one is called Cottage, if that helps)

Thanks

Re: BT Address is Correct but Openreach equipment address is wrong - 10 years and counting

JohnC2 — Tue, 25 May 2021 15:37:09 GMT

Hi @pgbj, thanks for getting back to us. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you get the address corrected.

cheers

John

Re: BT Address is Correct but Openreach equipment address is wrong - 10 years and counting

JohnC2 — Sat, 29 May 2021 08:42:48 GMT

Hi @pgbj, Just to confirm your address record with Openreach has now been corrected.

cheers

John

Re: BT Address is Correct but Openreach equipment address is wrong - 10 years and counting

pgbj — Sat, 29 May 2021 09:08:56 GMT

thanks