This topic

Digital Voice

Darkelf720 — Tue, 01 Jun 2021 15:18:52 GMT

Hey guys,

I don't know whether this is in the right place or not, so please forgive me and move it if it isn't.

So, today, I got an Email from BT about something called 'Digital Voice'. Basically it appears they are switching me to a VOIP service.

I upgraded my Broadband in December and, due to the lockdown, didn't have it upgraded until the end of April. It's absolutely stunning by the way.

My questions are :

I am assuming my PSTN will cease to exist after tomorrow when the Digital Voice becomes active, so I am forced to buy a new phone?

As it's VOIP and Ergo there is no phone line, do I still get billed for a phone line?

Thanks for the help 🙂

Re: Digital Voice

garybs29 — Tue, 01 Jun 2021 15:33:07 GMT

To answer your questions there should be something in the comms to order your 1 (or 2) handsets depending on what model you go for as they're supplied & maintained by BT,

On the other point you don't pay "landline" rental it's line rental of the line used to deliver the broadband as well so there's no reduction in costs

Re: Digital Voice

licquorice — Tue, 01 Jun 2021 15:35:00 GMT

You should have been offered either a single Advanced phone or 2 basic phones when moving to Digital Voice. You can plug an existing phone into the phone socket at the rear of the hub.

You don't currently pay for a 'phone line', you pay for a broadband package which obviously needs a physical line to achieve with a phone package as an add-on if required.

Re: Digital Voice

Darkelf720 — Tue, 01 Jun 2021 17:27:18 GMT

Thanks guys. I didn't know anything about it to be honest.

I am on the 900MBps line so I am assuming it's because of that?

Thanks for the answers - at least I know the 'Line Rental' piece on my bill is for the Broadband line 🙂

Should I phone them to get the Digital Voice phone?

Re: Digital Voice

licquorice — Tue, 01 Jun 2021 17:29:19 GMT

Yes, give customer services a call.

Re: Digital Voice

imjolly — Tue, 01 Jun 2021 18:33:00 GMT

You can also tryFTTP TEAM 08005874787 who helped someone else a week ago

Re: Digital Voice

Darkelf720 — Tue, 01 Jun 2021 20:02:19 GMT

Again,

Thanks guys 🙂 Will give them a ring tomorrow 😄

Re: Digital Voice

spile — Wed, 02 Jun 2021 05:19:05 GMT

There is nothing in the letter or email from BT that indicates that hardware like a phone or dect adapter is available without charge? Do you have link that shows this?

Re: Digital Voice

imjolly — Wed, 02 Jun 2021 08:51:13 GMT

@spile

just try phoning the FTTP Team (assuming you have FTTP) and ask. they should be able to help you

08005874787

Re: Digital Voice

spile — Thu, 03 Jun 2021 06:37:35 GMT

So I infer from this that that details of this are not published in the digital voice faq or elsewhere?

Re: Digital Voice

iniltous — Thu, 03 Jun 2021 07:31:15 GMT

Are you also a BT FTTP customer that has been told they are being migrated onto DV but hasn’t had an offer of ‘free’ equipment, or is your question simply idle curiosity ?

Just because there has been no link provided to an offer of ‘free’ equipment it doesn’t disprove its existence, it would be understandable if BT only contacted customers that qualify, after all , doubtless many would contact BT on the basis that if there was something available for ‘free’ then they want in on it, including those who currently couldn’t get DV anyway.

The OP received some sort of communication about ‘DV’, but the details provided were scant, anecdotally, those offered DV have been offered equipment ( although it isn’t necessary as ‘regular’ equipment also works ) , should the offer of this free equipment end, there is no reason for anyone with DV who did benefit to be upset, after all getting a regular phone line doesn’t come with a phone

Re: Digital Voice

imjolly — Thu, 03 Jun 2021 08:48:46 GMT

@spile wrote:

So I infer from this that that details of this are not published in the digital voice faq or elsewhere?

if you have FTTP and DV then phone FTTP TEAM

there are other posts like yours if you use search - and who have received a phone by phoning but up to you. nobody will send you one unless you ask

Re: Digital Voice

spile — Thu, 03 Jun 2021 15:25:20 GMT

I am an FTTP customer due to be migrated to DV in a few days, so not it wasn't "idle curiosity" or an opportunity to get "free equipment".

I have now located the relevant part of the help section of the website and this includes a link so that the equipment can be ordered online without having to ring BT.

Ref: https://www.bt.com/help/landline/digital-voice-migration#collapse1Standardresponsivegrid--8762690927050501550

If you plug your phone into a telephone socket that's not near to your Smart Hub 2, that's ok. You can either use an adapter to connect them, or get a Digital Voice home phone and remotely connect it to your smart hub.

You can order either an adapter or a Digital Voice home phone free from bt.com/DVequipment. Or text the word ADAPTER or HANDSET to 61998.