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No Master socket

alanmalarkey — Fri, 04 Jun 2021 10:55:48 GMT

Following decorating the hall I have discovered there is no BT master socket, just a small oblong connecting box where the wire comes in from the outside to the porch. Can I get a master box fitted free as a bt customer?

Re: No Master socket

Keith_Beddoe — Fri, 04 Jun 2021 11:47:23 GMT

@alanmalarkey

Are you going to place your order with BT Retail, or with another provider, or are you already a BT Retail customer with a working landline?

Re: No Master socket

alanmalarkey — Fri, 04 Jun 2021 11:51:40 GMT

I am an existing BT Retail customer with a working landline?

Re: No Master socket

Keith_Beddoe — Fri, 04 Jun 2021 12:07:37 GMT

@alanmalarkey wrote:

I am an existing BT Retail customer with a working landline?

Then if you want the internal connection changed, then you would have to pay for it.

https://www.bt.com/help/landline/getting-set-up/costs-and-charges/engineer-home-improvement-service-charges

Re: No Master socket

alanmalarkey — Fri, 04 Jun 2021 12:15:53 GMT

Thanks, In which case I would Buy and fit my own master socket, ie one with a surge resistance - do you know where from? I would then run an extension socket into the hall to the hall with an outlet for phone and modem. alternatively I could connect the wires with jelly crimps outside in the porch and bring my master socket into the hall for connecting phone and modem. Either or both of these sound like a plan?

Re: No Master socket

Devon_Dave — Sun, 06 Jun 2021 20:19:50 GMT

What socket is your home hub plugged into now?