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Digital Voice

Hylofield — Mon, 14 Jun 2021 13:47:08 GMT

We live and work in a large house and Run a Norstar telephone system with 1 landline and 13 extensions. We have FTTP and a maintained copper connection for our land line. When the FTTP was installed the engineer left our system connected to the copper as he said we would have problems if he didn't We have been informed by BT that we are upgrading to Digital Voice and will loose our copper connection. WE do not have a plug on the telephone it is wired directly into the socket.

Does anyone know how we can get around this problem. Thank you

Re: Digital Voice

imjolly — Mon, 14 Jun 2021 14:02:54 GMT

with 13 extensions is this a residential or business connection?

Re: Digital Voice

Hylofield — Mon, 14 Jun 2021 15:53:26 GMT

It's a residential connection. As we work from home and it is a very large house with four floors we are not running around trying to find a phone. We are are also then able to transfer calls and make internal calls. We even have an extension outside and in my husbands workshop.

Re: Digital Voice

licquorice — Mon, 14 Jun 2021 16:08:21 GMT

I would suggest you get whoever provided the Norstar system to provide you with a solution, nobody here will have the expertise to advise.

Re: Digital Voice

Devon_Dave — Mon, 14 Jun 2021 16:33:47 GMT

The Norstar would have the line "hard wired" The only solution would be to have a plug fitted in place of the hard wire. This could then plug into the back of the homehub.