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Digitial voice alexia phone says no interest even though its connected to hub

Bondy68 — Thu, 17 Jun 2021 20:59:26 GMT

Just moved across to digitial and bt sent me an alexia phone. Followed set up but it's stating no Internet connection I have looked in hub and seen it says phone not configured. Is there anything I can do to get this sorted ?

Re: Digitial voice alexia phone says no interest even though its connected to hub

imjolly — Thu, 17 Jun 2021 21:19:53 GMT

When you go to hub manager do you see your phone number and if so is it blue or greyed out?

Re: Digitial voice alexia phone says no interest even though its connected to hub

Bondy68 — Fri, 18 Jun 2021 09:01:30 GMT

I don't it says not configured is there any way I can configure this myself ???

Re: Digitial voice alexia phone says no interest even though its connected to hub

imjolly — Fri, 18 Jun 2021 09:09:34 GMT

you can try resetting the hub and see if that gets your connected. if you cannot see your phone number in hub manager where it says phone on left hand side then you need to phone up if you have FTTP then phone 08005874787 and if FTTC then phone 0800800150 from mobile

Re: Digitial voice alexia phone says no interest even though its connected to hub

Bondy68 — Fri, 18 Jun 2021 09:19:17 GMT

Thanks i will give them a call it's been a joke not had a working house phone for over a week now