This topic

ADSL20CN, ADSL21CN, FTTC or FTTP?

ajwoodcock — Sun, 20 Jun 2021 14:05:16 GMT

I’m trying to report a fault in my landline via BT’s website and the form is asking whether I have ADSL20CN, ADSL21CN, FTTP or FTTC. I have no idea. Does anyone know how I could find out?

Re: ADSL20CN, ADSL21CN, FTTC or FTTP?

imjolly — Sun, 20 Jun 2021 14:18:38 GMT

do you have fibre broadband and if so do you connect hub to phone socket on wall or ONT like this

Re: ADSL20CN, ADSL21CN, FTTC or FTTP?

ajwoodcock — Sun, 20 Jun 2021 14:59:34 GMT

I have broadband with BT and the socket looks like this:

Re: ADSL20CN, ADSL21CN, FTTC or FTTP?

Keith_Beddoe — Sun, 20 Jun 2021 15:11:10 GMT

Is your phone plugged into the right hand socket, with the phone symbol on it?

Re: ADSL20CN, ADSL21CN, FTTC or FTTP?

imjolly — Sun, 20 Jun 2021 15:14:37 GMT

Enter phone number and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: ADSL20CN, ADSL21CN, FTTC or FTTP?

PaddyB — Tue, 22 Jun 2021 14:14:07 GMT

Hi @ajwoodcock,

I'm sorry if you have a fault with your service. Did you manage to get the fault reported?

If not and you need some help, please post back and I'll give you a hand.

Thanks,

Paddy