This topic

Engage tone landline

neville3970 — Thu, 01 Jul 2021 13:43:14 GMT

Sorry could not select the correct board to post question

New landline installed

When some phones there saying that they don't no if the phone is disconnect at the time off phone because there is only one beep followed by silence at the time i was talking to someone else so there should of been an engaged tone

Any ideas

Kind regards

Neville

Re: Engage tone landline

Devon_Dave — Sat, 03 Jul 2021 08:52:32 GMT

Do you have a dial tone on your phone? Can you still make outgoing calls? This maybe a fault condition called ring trip. You will need to try a known working corded phone into the test point of your main phone socket. Ring your number from a mobile and see if you still get the same issue.

Re: Engage tone landline

neville3970 — Sat, 03 Jul 2021 13:38:04 GMT

Phone is calling out receiving calls with dial tones

The issue is when a second person is trying to contact me whist im on the phone to first person

The second person reports that that there is a single beep then followed by silence

Re: Engage tone landline

Devon_Dave — Sat, 03 Jul 2021 13:41:39 GMT

Do you have call divert set up on your home number or do your calls normally go to 1571?

Re: Engage tone landline

neville3970 — Sat, 03 Jul 2021 13:58:24 GMT

Landline line phone was installed 4 days ago dont no how to check if call divert is active due to not having account number as yet

Re: Engage tone landline

Keith_Beddoe — Sat, 03 Jul 2021 13:59:05 GMT

@neville3970 wrote:

Phone is calling out receiving calls with dial tones

The issue is when a second person is trying to contact me whist im on the phone to first person

The second person reports that that there is a single beep then followed by silence

That would be the normal response from some calls from mobile networks. The calling mobile would display "busy" or similar, on its screen. There is no advantage to mobile operators, to have customers listening to engaged tone.

I would expect incoming landline calls to get busy tone, depending on the provider.

Re: Engage tone landline

neville3970 — Sat, 03 Jul 2021 14:03:27 GMT

Not calling from mobile

Virgin media landline phoning my Bt landline

Re: Engage tone landline

Keith_Beddoe — Sat, 03 Jul 2021 14:27:05 GMT

@neville3970 wrote:

Not calling from mobile

Virgin media landline phoning my Bt landline

Possible VM returning the wrong results? What about other callers?

Re: Engage tone landline

neville3970 — Sat, 03 Jul 2021 14:45:20 GMT

All other providers to my landline same result