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Full fibre: hub & internet working fine but advanced digital phone saying no internet

Freud — Sun, 11 Jul 2021 15:04:56 GMT

I've got full fibre installation.

Hub/internet working fine.

However digital advanced phone states:

no internet connection is available
accessing the "192" status info shows that phone is apparently not configured -the phone has worked previously.

I unplugged the lot and left it for over a minute, connected it all up, used the WPS /pair device button all to no avail.

Has anyone any suggestions as to what I could try to get the phone to work please - if the number is rung from a mobile it goes straight to voicemail.

Cheers

Re: Full fibre: hub & internet working fine but advanced digital phone saying no internet

imjolly — Sun, 11 Jul 2021 15:11:26 GMT

When you go to hub manager is phone number blue or greyed out? If blue and you select that have you then tried reset the dect base and see if that helps

Re: Full fibre: hub & internet working fine but advanced digital phone saying no internet

Freud — Sun, 11 Jul 2021 15:22:05 GMT

Many thanks for prompt response.

Smart Hub 2 Manager states following wrt phone - it is in a red box, not blue or grey:-

"phone icon" Not configured

Re: Full fibre: hub & internet working fine but advanced digital phone saying no internet

imjolly — Sun, 11 Jul 2021 15:45:59 GMT

Not seen any posts about 'RED BOX' so maybe better phoning FTTP TEAM 08005874787

Re: Full fibre: hub & internet working fine but advanced digital phone saying no internet

Freud — Mon, 12 Jul 2021 16:06:59 GMT

Thanks, I've given them a call, explained that I have tried to set the system up afresh but it still won't work. The chap seemed confused about an advanced digital phone and was asking me to ensure it was plugged into the Hub............... also suggested that I move the Hub away from window, other electrical devices and radiators to improve the signal. Its an old property and the Openreach engineer installed the fibre box where he believed it was best (centrally in property, next to a radiator so Hub could sit on a nearby windowsill...........)

I was assured that I will not be charged for a forthcoming engineer visit but I'm not holding my breath about that aspect as I understand a charge is made if it transpires its something that I should have done...........

Ho hum.....