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Request upgrade to Digital Voice for FTTP customer

jimrudd75 — Tue, 27 Jul 2021 11:29:11 GMT

Hello

Im on Fibre 500 for about a year now and all great but the landline is provided by the old copper wiring

Did a webchat with someone a while ago who advise me to text BT on a particular number and if i was eligible for digital voice then i would be sent a digital voice handset

Literally the next day i got 2 essential DV handsets delivered to me but nothing since

Is is possible to request a move to digital voice or just a matter of waiting till BT contact me??

Im on the Kirkburton exchange in Huddersfield if that helps and i would say most houses serviced by that exchange have the ability to get FTTP now

Cheers

Jim

Re: Request upgrade to Digital Voice for FTTP customer

imjolly — Tue, 27 Jul 2021 12:28:04 GMT

have you tried phoning the FTTP TEAM and asking about DV 08005874787

Re: Request upgrade to Digital Voice for FTTP customer

jimrudd75 — Tue, 27 Jul 2021 14:57:14 GMT

Just rang them and got a nice guy in Wigan but he seemed to think i would have to recontract and lose all my discounts?? Currently paying £41.84 for fibre 500 with PAYG calls - best he could offer me was £53.99

Then he told me to ring FTTP Connections on 08081001313 but when i tried them i was put on hold and then cut off??

Re: Request upgrade to Digital Voice for FTTP customer

Keith_Beddoe — Tue, 27 Jul 2021 15:02:49 GMT

@jimrudd75

Why are you so keen to move over to digital voice, and lose your phone line if there is a power cut?

Re: Request upgrade to Digital Voice for FTTP customer

jimrudd75 — Tue, 27 Jul 2021 15:25:00 GMT

Rang again the FTTP connections team and its been ordered and goes live next week with no change to my broadband costs

My house has 4 rather tatty looking old BT sockets and want to get rid of them all so thats why i want to change

Re: Request upgrade to Digital Voice for FTTP customer

spile — Thu, 29 Jul 2021 06:32:54 GMT

And a small ups for your ont/modem will deal with power cuts.