This topic

crackling phone

Nic232 — Wed, 28 Jul 2021 09:31:00 GMT

Hi,

I was wonder if anyone has any advice.

My land line has been incredibly 'crackly' for past few weeks. I just haven't had time to sort it out. If the phone rings or a go to try and use it (which is pretty impossible), then the internet cuts out for a couple of minutes.

I have tried plugging just the phone into the main socket, and it is no where near as crackly. Which would suggest there is a problem within my house?

Last night I tried the bt bot and it said they couldn't find a problem, however after it was supposed to have finished the internet was on and off for hours. In fact whilst trying to send this question, the internet has gone off twice. I don't want to call bt out, if it is my problem. I have had a crackling phone in the past, it usually corrects itself with a few day/ a week.

Thank you in advance

Re: crackling phone

imjolly — Wed, 28 Jul 2021 09:43:49 GMT

which master socket do you have?

if you use a filter have you tried a new filter?

Re: crackling phone

Nic232 — Wed, 28 Jul 2021 09:56:52 GMT

Thank you for your reply.

I have number 2. I've just tried a new filter and it does not seem to have made any difference

Re: crackling phone

imjolly — Wed, 28 Jul 2021 10:05:52 GMT

have you tried connecting to test socket by removing the bottom half of master and then dial 17070 option 2 should be silent and best with corded phone. if you still get noise/crackle then report phone fault to 151 or 0800800151 from mobile

Re: crackling phone

Nic232 — Wed, 28 Jul 2021 11:40:53 GMT

I have done the silent line test and there is still noise. I have rang bt and they did check and recommend an engineer visit.

Thank you for your help