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Digital Voice phone won’t register to hub

AngelaHod — Thu, 12 Aug 2021 10:49:28 GMT

My elderly disabled mother’s digital voice phone has suddenly stopped working and tells her she needs to register to the hub. However when following the instructions after pushing the WPS button on the hub for the required 2 seconds (and yes it is flashing blue) the phone says registering but after a short time says registration failed. Any ideas what to try please? I am trying to help her remotely as live 100 miles away. Obviously she needs her phone. Thanks

Re: Digital Voice phone won’t register to hub

imjolly — Thu, 12 Aug 2021 10:50:32 GMT

if you mother has the SH2 as base station and broadband can she go to hub manager enter or use link http://192.168.1.254/ then select her phone number shown on left (should be blue and not greyed out) then select reset base settings once done then try and register phone again by selecting start registration

Voice phone won’t register to hub

AngelaHod — Thu, 12 Aug 2021 10:54:48 GMT

Thanks. Not sure which hub she has but am visiting at the weekend so will find out and try what you suggest if she does have the SH2. She has only had it since March.

Voice phone won’t register to hub

AngelaHod — Thu, 12 Aug 2021 11:56:57 GMT

Re: Voice phone won’t register to hub

imjolly — Thu, 12 Aug 2021 13:09:59 GMT

you currently need the SH2 if you have digital voice

Re: Voice phone won’t register to hub

vince31 — Tue, 18 Oct 2022 12:25:22 GMT

In the Smart Hub 2 admin menu you first need to click the "Start Registration" button. This is accessed by clicking on your phone number on the Smart Hub 2 Home page.

Re: Voice phone won’t register to hub

Les-Gibson — Tue, 18 Oct 2022 12:47:14 GMT

The SmartHub 2 may well have received a firmware update recently, this sometimes causes the hub to mis-behave.

Your Mum could try unplugging the power for around 30 seconds and then power it back up

Re: Voice phone won’t register to hub

hammerjeff67 — Sun, 23 Oct 2022 19:29:26 GMT

We’ve just had a new Smarthub 2 sent to replace a faulty one yesterday and everything fine except phone says no link to hub.Any ideas,as Bt online help only says make sure you’re using the original hub when digital voice was connected which we are obviously not now.

Re: Voice phone won’t register to hub

Starman — Sun, 23 Oct 2022 20:32:00 GMT

You'll likely just need to pair the cordless handsets to the new SH2 via the settings menu on the handset(s), and also pressing the WPS button on the rear of the hub for 2 seconds.

Re: Voice phone won’t register to hub

hammerjeff67 — Sun, 23 Oct 2022 20:39:50 GMT

Every settings on the hub say no link to the hub when selected.

Re: Voice phone won’t register to hub

hammerjeff67 — Sun, 23 Oct 2022 20:40:20 GMT

Mean phone sorry

Re: Voice phone won’t register to hub

imjolly — Sun, 23 Oct 2022 20:53:01 GMT

does the new hub show your phone number as active? Have you factory reset the DV handsets and then tried to pair with new hub?

Re: Voice phone won’t register to hub

hammerjeff67 — Sun, 23 Oct 2022 21:26:26 GMT

Yes shows as active not sure how to do the factory reset

Re: Voice phone won’t register to hub

imjolly — Sun, 23 Oct 2022 21:34:07 GMT

You need to go to settings in phone and should find it.

Re: Voice phone won’t register to hub

Frogmodem — Tue, 25 Oct 2022 17:11:45 GMT

I don't suppose that WPS has been disabled somehow? Check the hub's settings to check. I had a similar problem and had to keep the WPS button pressed for about 20 seconds even when it started flashing. I held the phone right next to the hub and it did work eventually. You can plug her old phone (with conventional phone jack) into the hub at the back and it should still work.