This topic

Received the non Alexa Phone

raydun — Sun, 22 Aug 2021 09:22:59 GMT

Hi there,

I have been advised that I am migrating to Digital Voice tomorrow 23rd August. I am on FTTP and I was originally made aware of this via email on 16th August. I read that there was a link to claim a new advanced digital phone rather than continue to use my older existing handset.

I was sent the new Advanced Digital Phone but it is not the Alexa version which I assumed I would be getting. Anyone else had a similar experience or know why I didn't receive the latest Alexa version.

Thanks for any assistance.

Re: Received the non Alexa Phone

imjolly — Sun, 22 Aug 2021 10:03:57 GMT

probably using up stock of the existing advanced digital phones bearing in mind it is free

Re: Received the non Alexa Phone

raydun — Sun, 22 Aug 2021 15:42:49 GMT

Thanks for your reply, I would have thought by now they would be issuing the Alexa version for new migrations as they first launched the Alexa phone in February I think.

Re: Received the non Alexa Phone

spec_d — Wed, 25 Aug 2021 14:16:10 GMT

Did you specifically ask for an Alexa version?

I've been speaking to BT about free issue phones today, as I had the swicth email this week for being transferred over to DV after moving to FTTH 300 about 2 months ago.

I was told that I can either have two non Alexa phones or a single Alexa version as free issue, so went for the later offer and it arrives on Friday.

Re: Received the non Alexa Phone

raydun — Wed, 25 Aug 2021 14:33:10 GMT

Thanks for your reply. After I received the email telling me about moving to DV I read that there was a link to claim a new advanced digital phone rather than continue to use my older existing handset. The link did not have the option to specifically choose the Alexa Version it just said it was the Advanced Digital Phone. I assumed it would be the latest Alexa Version as it was launched in February.

Re: Received the non Alexa Phone

spec_d — Thu, 26 Aug 2021 21:58:16 GMT

Can you post a picture of the phone you've received?

Re: Received the non Alexa Phone

raydun — Fri, 27 Aug 2021 10:22:34 GMT

Advanced Digital Voice Phone

Re: Received the non Alexa Phone

raydun — Fri, 27 Aug 2021 11:36:44 GMT

It's basically identical to the Alexa Model except it has the Call Protect button instead of the Alexa Button. I have it all set up and I am happy with it, I was just a bit surprised when I received the non Alexa model.

Re: Received the non Alexa Phone

spec_d — Sun, 29 Aug 2021 08:07:56 GMT

BT are showing three DV phones available:

https://www.bt.com/help/user-guides/phones/digital-voice

Two models are non-Alexa , one of which is "Advanced" which you've received.

BT were clear when I spoke to them that you either get one Alexa model or two non-Alexa phones (but no confirmation if Advanced or Essential).

You appear to have neither one nor the other from the offer.

I'd either ask for another one of what you've received or see if you can get an Alexa phone, if you really need it?

My phone never turned up on Friday and the order is now showing as pending......

Re: Received the non Alexa Phone

imjolly — Sun, 29 Aug 2021 09:39:02 GMT

unless BT have changed what phones you received when you get DV it was either 2 essential or 1 advanced

Re: Received the non Alexa Phone

spec_d — Sun, 29 Aug 2021 12:05:51 GMT

As in Advanced with Alexa..

https://newsroom.bt.com/bt-launches-advanced-digital-home-phone-with-alexa-built-in/

"Pricing and availability

The new Advanced Digital Home Phone with Alexa built-in will be available for free to customers who take out BT’s Broadband and Digital Voice services starting from Wednesday 10th Feb"

Re: Received the non Alexa Phone

imjolly — Sun, 29 Aug 2021 13:19:53 GMT

@spec_d wrote:

As in Advanced with Alexa..

https://newsroom.bt.com/bt-launches-advanced-digital-home-phone-with-alexa-built-in/

"Pricing and availability

The new Advanced Digital Home Phone with Alexa built-in will be available for free to customers who take out BT’s Broadband and Digital Voice services starting from Wednesday 10th Feb"

as it says free to customers who take out BT Broadband and Digital Voice not existing customer who are changed to digital voice

Re: Received the non Alexa Phone

raydun — Sun, 29 Aug 2021 13:48:12 GMT

Thanks everyone for all your input :

I was an existing customer who they moved to DV so maybe that is why they sent the non Alexa variant.

Re: Received the non Alexa Phone

NanaBanana — Wed, 22 Sep 2021 12:15:39 GMT

Interesting, as out new Advanced Digital Home phone turned up today and yep, it did not have Alexa on it as we had hoped - so how do I get one and who do I contact as this website is sending me around the houses.

Anybody got a direct 'order line link' or number I could phone, and has anybody actually managed to get it changed?

Presumably BT would want me to send the free phone they have sent back. Also presumably the Alexa phone (if I manage to get one) will not have that call protect button on it.

Thanks as always guys.