This topic

Replacement batteries

raydun — Tue, 24 Aug 2021 13:20:26 GMT

I just recently switched to the Digital Voice Service and received the Advanced Digital Phone.

Silly question but has anyone got any tips for how to open the battery compartment. I have read the manual and tried doing what it shows in the diagram description but its not opening for me. I don't want to force it and break something but I feel there must be a special technique required to open it.

I obviously don't need to replace batteries just yet as its new but would like to know for the future.

Thanks for any help.

Re: Replacement batteries

imjolly — Tue, 24 Aug 2021 14:01:26 GMT

I tried it and found that by using my finger nails in the seam between back and front just up from base I could price case apart but did not actual complete and open

Re: Replacement batteries

Ribblelancs — Tue, 24 Aug 2021 15:04:14 GMT

Someone must know.

For guidance.....I had a similar problem with a Panasonic Phone, where the diagram was misleading.

Try pinching the phone near the bottom (carefully), then try sliding the back either upwards or downwards, without undue force. You may find that the back then releases. For the Panasonic , I had to slide the back upwards....No force required.

Re: Replacement batteries

Andy005 — Tue, 24 Aug 2021 15:38:03 GMT

Hi @raydun

Assuming the Advanced Handset is similar, on the Essential DV handset there are 3 pips on the removable cover where it meets the back of the phone. Place your thumb on the 3 pips with all of your thumb on the back cover as much as possible. Press and slide your thumb downwards in one movement and the cover comes off.

Re: Replacement batteries

raydun — Tue, 24 Aug 2021 16:10:33 GMT

Hi there, thanks everyone for replies. The Essential Handset is actually different so unable to use that method. Tried the finger nail method suggested above but still not cracked it yet. 🙂

Re: Replacement batteries

imjolly — Tue, 24 Aug 2021 16:13:53 GMT

@Ribblelancs @Andy005

Tried both suggestions and either work

There are no 3 dots on the casing and the casing is to rigid to squeeze inwards

Re: Replacement batteries

Ribblelancs — Tue, 24 Aug 2021 17:54:29 GMT

@imjolly

Perhaps the technical publications dept need reviewing.

I had no end of trouble fixing a Panasonic state of the art posh designer phone for a friend. She has a Siemens phone, which is well ....er OK, if a little poor at the high frequency end of things. She was going to throw the new Panasonic out! And even after fixing it she’s still wary of installing it. Doesn’t help when Openreach had to look in to the installation, and found a problem.

All new handsets follow a commercial design procedure. They copy each other.

The fix was simple, but the tech author, who probably had good translation qualifications, had little real tech knowledge. They are plastic mouldings, and don’t respond to force.

Re: Replacement batteries

raydun — Wed, 25 Aug 2021 13:43:27 GMT

So am I correct in saying no one has successfully managed to open the battery compartment on the Advanced Digital Home Phone. ?

Re: Replacement batteries

imjolly — Wed, 25 Aug 2021 13:48:35 GMT

I was able to get both sides open at base end and away from connection socket with is attached to front using my finger nails in small gap between front and back but did not open completely as I have no need to replace batteries and will cross that bridge as and when I need to

Re: Replacement batteries

Ribblelancs — Wed, 25 Aug 2021 14:44:11 GMT

@imjolly, @raydun Not much consolation, but there's a similar post on the BT 8610. A phone which looks remarkably similar in build, and the graphical instructions are similar. The back seems to just lift off. The user has marked the topic with a kudo, but I'm not exactly sure if it was solved.
I got it all wrong.

Your instruction manual should give info on where to get help, either by chat or by phone.

Search for Community topic "BT 8610 replace batteries" for the conversation.

Re: Replacement batteries

FTT — Thu, 26 Aug 2021 10:18:21 GMT

It's not the easiest but that guide above makes it possible,

Re: Replacement batteries

raydun — Thu, 26 Aug 2021 12:05:43 GMT

Thanks for your reply, yes that is the diagram shown in the manual but I still don't understand how to make it open. Is there something I am missing.

Did you manage to get it opened by simply pressing / pulling the top apart like the manual shows. Or did you have to use a particular technique and if so could you describe it in detail please. Thanks for all your assistance everyone.

Re: Replacement batteries

FTT — Thu, 26 Aug 2021 12:32:10 GMT

This may be better:

Those 5 vertical channels (not seen in the guide picture) are where you need to push/pry and it'll easily release.

I've tested 2 units that I've alredy opened and they open easy but I tried a new one just now and a little bit of force is needed -it's like a button motion on those 5 channels.

The BT instructions are very good once you realise you need to push in the 'button' and pry just like above ie it peels open.

Re: Replacement batteries

imjolly — Thu, 26 Aug 2021 12:41:20 GMT

@FTT wrote:

This may be better:

Those 5 vertical channels (not seen in the guide picture) are where you need to push/pry and it'll easily release.

I've tested 2 units that I've alredy opened and they open easy but I tried a new one just now and a little bit of force is needed -it's like a button motion on those 5 channels.

The BT instructions are very good once you realise you need to push in the 'button' and pry just like above ie it peels open.

I have the advance Alexa DV phone but there is no way I can get the 2 halves separated as you describe

Re: Replacement batteries

raydun — Thu, 26 Aug 2021 12:45:08 GMT

Ahhh that is the answer, that worked perfectly. !!!!

I think they should revise the manual to include what you say as it would be more helpful imho.

Thanks a million for your help everyone. 🙂

Re: Replacement batteries

raydun — Thu, 26 Aug 2021 12:55:24 GMT

I should maybe have mentioned I actually got my wife to open it, she has slim fingers and was able to use her nail to press on the 5 channels as you advised. 🙂

Re: Replacement batteries

imjolly — Thu, 26 Aug 2021 14:14:33 GMT

@FTT

eventually managed as you described to split front and back😀

Re: Replacement batteries

raydun — Thu, 26 Aug 2021 14:24:59 GMT

Glad you managed it too. 🙂

Re: Replacement batteries

FTT — Thu, 26 Aug 2021 14:39:39 GMT

Glad you guys got sorted I'm especially happy to help the Very Reverend I.M. Jolly I grew up with his joyful and fulfilling homilies every New Year, it made me the person I am today.

Re: Replacement batteries

imjolly — Thu, 26 Aug 2021 15:03:07 GMT

I always looked forward to the shows on Hogmanay I have a few of the shows on video and it is great looking back