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Landline Fault

cityangel — Thu, 26 Aug 2021 11:10:43 GMT

Yesterday my bt hub turned orange with a red flashing light and my landline had no signal.

Got through to bt and they confirmed there was a fault on the line and an openreach engineer would try to resolve it.

I've had an email with a fault number which I can track but can't as have no wifi.

I'm an old vulnerable person and rely on my landline, does anyone know how long it takes to get someone out & will it cost me anything. Round a friends using their wifi to quickly write this , any advice would be appreciated please.

Re: Landline Fault

imjolly — Thu, 26 Aug 2021 11:13:27 GMT

normally you would get a date for engineer visit maybe within 3 working days

this may help for future

https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-needs/i-rely-on-my-telephone-and-need-it-repaired-urgently

Re: Landline Fault

cityangel — Thu, 26 Aug 2021 11:20:45 GMT

The email said they hope to have it fixed by the 31st so that's 6 days from when I reported it.

Thanks for link

Re: Landline Fault

cityangel — Thu, 26 Aug 2021 12:40:03 GMT

Bt have just rung me and are coming out Monday to check my sockets etc.

So hopefully it ll get sorted.

Thanks

Re: Landline Fault

iniltous — Thu, 26 Aug 2021 17:02:12 GMT

It’s working days ( weekends do not count as working days ) , so if you report it today , Thursday 26th doesn’t count, 27th first day , the 28 and 29th are the weekend , so the 31st is the 3rd working day, but with a little luck it will be Monday 30th or even earlier

Re: Landline Fault

cityangel — Thu, 26 Aug 2021 17:03:32 GMT

It should be Monday as they've made an appointment and told us 8am to 10am

Re: Landline Fault

Devon_Dave — Thu, 26 Aug 2021 17:45:01 GMT

It's a bank holiday, not a normal working day for engineers. Although there may be a few in for emergency calls.

Re: Landline Fault

iniltous — Thu, 26 Aug 2021 19:12:11 GMT

I had overlooked that Monday is a bank holiday, so Tuesday is the day after which compensation could become due if the fault not fixed by then, so even if it’s not fixed on the Monday , contractually they still have Tuesday to fix it , although if they have given Monday as the appointment date and don’t show ( or fix without attending your property ) a missed appointment fee presumably would be due.

Re: Landline Fault

cityangel — Fri, 27 Aug 2021 11:11:13 GMT

It seems bt have decided the problem is probably outside now so openreach can't come to check the poles until Wed 1st Sept so that'll be a week since the phone line suddenly went dead which is when i reported it.

Really lost without my landline 😢

Re: Landline Fault

PaddyB — Tue, 31 Aug 2021 11:07:21 GMT

Hi @cityangel,

Thank you for posting. I'm sorry if you've been left without service.

Please drop us an update tomorrow and let us know if the service has been repaired?

If it doesn't get repaired as planned I'll be more than happy to take a look at what is happening with the fault.

Thanks,

Paddy

Re: Landline Fault

cityangel — Tue, 31 Aug 2021 12:57:13 GMT

Will do, thanks Paddy