This topic

Landline not ringing after FFTP installed question.

RayP — Sat, 04 Sep 2021 13:31:41 GMT

After FFTP was installed 4 weeks ago I decided not to take up the option of the Alexa digital phone service. That kit has been returned to BT.

My landline still has a dialling tone but I’m unable to contact BT when dialling the 0800 number. Also, it doesn’t ring when I dial it from my mobile.

Could someone please explain what I’m able to use it for? Will 999 still work? How can I contact BT via it if at all?

Re: Landline not ringing after FFTP installed question.

imjolly — Sat, 04 Sep 2021 13:44:07 GMT

if you have digital voice have you connected your old style phone to the socket on the back of the SH2?

Re: Landline not ringing after FFTP installed question.

RayP — Sat, 04 Sep 2021 13:54:26 GMT

@imjolly Sorry, not sure what you mean by digital voice. I only have DECT phones connected to existing sockets. Moving one of those phones to where the router is isn’t convenient.

Re: Landline not ringing after FFTP installed question.

imjolly — Sat, 04 Sep 2021 13:57:58 GMT

if you received an Alexa Digital phone then I would assume when you got FTTP installed you also moved to digital voice. if that was the case then existing phone will not work on the normal phone socket and must be connected to the phone socket on the back of the SH2 - it may be covered with a sticker which you need to remove

Re: Landline not ringing after FFTP installed question.

RayP — Sat, 04 Sep 2021 14:03:35 GMT

@imjolly , I did say in my post I decided not to take up the option of the Alexa digital phone.

But if I’m still hearing a dialling tone all I want to know is what can it be used for. Emergency? Contacting BT.

This is with it still connected to the same sockets as before.

Re: Landline not ringing after FFTP installed question.

imjolly — Sat, 04 Sep 2021 14:07:37 GMT

can you just try and connect your existing phone to the phone socket on the back of the SH2 not taking advantage of the free phone does not mean you have not been moved to Digital Voice and on DV your existing phone sockets do not work - unless you have made changes as previously posted on this forum

Re: Landline not ringing after FFTP installed question.

Keith_Beddoe — Sat, 04 Sep 2021 14:14:54 GMT

@RayP

The dial tone you are hearing on your copper line, would just be from the exchange line card, its unlikely there is any network routing. The move to DV, is not optional.

If your existing phone system is not near the home hub, then order the free DV adapter, and plug your phone system into that.

Re: Landline not ringing after FFTP installed question.

RayP — Sat, 04 Sep 2021 15:03:52 GMT

@Keith_Beddoe okay so the landline is effectively dead. Given I was planning to drop it anyway I’ll just disconnect all DECT phones.

The idea was to save the line rental (and annoying spam calls) but as that also applies to a FFTP package it can’t be avoided. I assume my landline number remains associated with my account whether it’s used or not.

Re: Landline not ringing after FFTP installed question.

RayP — Sat, 04 Sep 2021 15:06:11 GMT

@imjolly , I’ll try that, thanks. I’d only use it in an emergency anyway if my mobile wasn’t available.

Re: Landline not ringing after FFTP installed question.

Keith_Beddoe — Sat, 04 Sep 2021 15:08:03 GMT

Not sure about the landline association, but if you get ring tone when you call it from a mobile, then I would expect it to remain with your account, unless you ask it to be ceased, which I think may save you £5 a month.

Re: Landline not ringing after FFTP installed question.

RayP — Sat, 04 Sep 2021 16:39:40 GMT

Thanks @Keith_Beddoe . I’ll check my next bill for that charge. If it’s present then that’s a bit underhand of BT and I’ll ask for it to be removed. Having thought long and hard I can’t think of any compelling reasons to retain the number or a landline in general.

Re: Landline not ringing after FFTP installed question.

Starwire — Mon, 06 Sep 2021 19:12:35 GMT

If you can’t dial out, including that of a freephone number or receive calls then I’m 99.9% sure your old Copper Line has been put into a ‘Stopped’ Status.

It won’t stay Stopped for every long as I can virtually guarantee someone will take the Stop to provide service to someone else.

Re: Landline not ringing after FFTP installed question.

RayP — Mon, 06 Sep 2021 19:53:40 GMT

@Starwire , are you saying my number will be allocated to someone else? But that number is how I identify myself to BT.

Re: Landline not ringing after FFTP installed question.

Keith_Beddoe — Mon, 06 Sep 2021 19:59:39 GMT

@RayP wrote:

@Starwire , are you saying my number will be allocated to someone else? But that number is how I identify myself to BT.

No, that will not happen. The line will just be stopped, then finally disconnected. A stopped line cannot make or receive calls. The copper routing may be allocated to another customer, from any provider. Some providers have their own exchange equipment

Re: Landline not ringing after FFTP installed question.

RayP — Mon, 06 Sep 2021 20:01:41 GMT

@Keith_Beddoe , that sounds logical. I can’t imagine there’s any demand for new phone numbers given the switch to mobiles. One-way traffic. It was my plan to drop the landline anyway so I think your post concludes things nicely.

Re: Landline not ringing after FFTP installed question.

Starwire — Tue, 07 Sep 2021 13:34:32 GMT

I don’t mean they’ll allocate that number to someone.

I mean someone will take the physical cable pair, be it the E Side, D Side or both to get someone else into service.

Have you dialled 17070 from your line, I bet it’s not even your old number anymore, it’ll be an ‘Engineering’ Number.

Re: Landline not ringing after FFTP installed question.

RayP — Tue, 07 Sep 2021 15:51:13 GMT

@Starwire , yes, the last four digits were definitely not my number. I didn’t select any options after that.