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BT Text not working

MNroshandel1 — Sat, 04 Sep 2021 15:43:08 GMT

BT Text isn't working....

I have a compatible phone, I sent Register to 00000 and BT texts me back (As a voice message) 10 minutes later Saying, Sorry there is a technical fault, please try later.

I also tried sending a text to a mobile but didn't arrive.

I've also tried Reset to 00000 with no luck.

I went onto BT Live chat and spoke to someone on there, they send they have reported the issue but I'm not really confident about that, there was no fault reference number or anything.

So I guess I will wait and try again some time during next week as it is weekend now and some departments are closed.

Any suggestions? Thanks in advance

Re: BT Text not working

MNroshandel1 — Sat, 04 Sep 2021 17:09:04 GMT

By the way it's a copper line, landline only, no broadband on this line and its not Digital Voice

Re: BT Text not working

NeilO — Sun, 05 Sep 2021 11:20:01 GMT

@MNroshandel1 welcome back to the community and thanks for posting, I'm sorry to see you're having trouble registering for BT Text. I'll send you a private message so you can send us over your details and we'll be happy to get that looked into.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

Re: BT Text not working

MNroshandel1 — Sun, 05 Sep 2021 14:59:13 GMT

Message sent to your private messages as requested