This topic

Need the following help.

Anonymous — Thu, 16 Sep 2021 18:55:34 GMT

hello,

I need the following help, I have super fast broadband the broadband that does not need to be plug in to the phone socket on the wall, BT have setup BT voice on my phone line.

Is there a way to have the landline phone plugged in to the wall socket so I don’t need to plug the phone into the back of the router.

Any help would be appreciated

Thanks

Matthew

Re: Need the following help.

licquorice — Thu, 16 Sep 2021 19:00:46 GMT

You should have been sent a cordless digital phone that doesn't need to be plugged into the router.

Re: Need the following help.

imjolly — Thu, 16 Sep 2021 19:04:15 GMT

https://community.bt.com/t5/Home-phone-including-Digital/Correct-way-to-enable-all-BT-sockets-after-Digital-Voice/m-p/2164637#M76965

This may help as covered before

Re: Need the following help.

Anonymous — Thu, 16 Sep 2021 19:15:03 GMT

Hello,

Thanks for getting back to me I was not sent a phone, Can you tell me we’re I buy me from,

can I plug this into the phone socket on the wall,

Any help would be appreciated

Thanks

Matthew

Re: Need the following help.

imjolly — Thu, 16 Sep 2021 19:29:33 GMT

Try phoning 150 and see if you can get the free DV phone.

You cannot just plug a phone into an existing phone socket with some changes as covered in the link I posted if you have read it

Re: Need the following help.

Anonymous — Thu, 16 Sep 2021 22:09:26 GMT

Hello,

Thanks for your reply have read it. Spoke to BT and they told me to plug the phone into the router but do not have the right cable to do this, that is why I want to plug the phone into the wall socket.

any further help would be appreciated

thanks

Re: Need the following help.

imjolly — Thu, 16 Sep 2021 23:21:16 GMT

The phone connection you use to connect to phone socket should be same that plugs into phone socket on back of hub - you may need to remove the sticker saying digital voice

Re: Need the following help.

Keith_Beddoe — Fri, 17 Sep 2021 06:08:27 GMT

@Anonymous

The socket is green, as shown here.

Re: Need the following help.

Anonymous — Fri, 17 Sep 2021 07:20:31 GMT

Hello,

Thanks for getting back to me and thanks for the information I have a BT business Hub 5 router.

Can you tell me how what socket I use on the back of the hub 5 router.

Also what cable do I need to use ?

Thanks

Re: Need the following help.

Anonymous — Fri, 17 Sep 2021 07:31:31 GMT

Hello,

sorry also can you tell me if the BT3570 Digital Cordless Phone will work if I plug this into the back of the router.

Thanks

Re: Need the following help.

licquorice — Fri, 17 Sep 2021 07:32:22 GMT

Digital Voice does not work on that hub, it only works on the Smart Hub 2. Your phone sockets will no longer work with Digital Voice

Re: Need the following help.

spile — Fri, 17 Sep 2021 07:36:04 GMT

BT support should be dealing with is this. Get back to them . I cannot believe or understand if/why you were switched to digital voice without a smart hub 2.

Re: Need the following help.

Keith_Beddoe — Fri, 17 Sep 2021 07:44:31 GMT

@Anonymous wrote:

Hello,

Thanks for getting back to me and thanks for the information I have a BT business Hub 5 router.

Why are you using a BT Business home hub anyway, that is intended for BT Business customers?

Use your Smart Hub 2, as already supplied by BT. You asked about it on this thread https://community.bt.com/t5/BT-Fibre-broadband/Need-to-factory-reset-BT-Smart-Home-hub-2/m-p/2170321#M327873

Re: Need the following help.

Keith_Beddoe — Fri, 17 Sep 2021 08:15:43 GMT

@spile wrote:

BT support should be dealing with is this. Get back to them . I cannot believe or understand if/why you were switched to digital voice without a smart hub 2.

@spile already been supplied by BT.

Re: Need the following help.

Anonymous — Fri, 17 Sep 2021 22:19:46 GMT

Hello,

I will update you the other day I had broadband problems and voice got order by mistake and I cannot cancel the order, and when I spoke with BT they told me nothing about the router or cable I would need, in fact BT were very unhelpful.

I hope this explains the problem better.

thanks

Re: Need the following help.

Anonymous — Fri, 17 Sep 2021 22:29:21 GMT

Hello Keith,

Let me update you on why I am using a BT business hub 5 after doing the reset on the Smart hub 2 router the problems with the router got worse, so I phone BT and was told by Tech support that had checked the line and the broadband could not find any fault, so they told me that they could not replace the router as there was no fault. So that is why I had to buy the Bussiness hub 5, it was the only one that Amazon had in stock.

hope this help.

Re: Need the following help.

Keith_Beddoe — Sat, 18 Sep 2021 05:44:35 GMT

@Anonymous wrote:

Hello Keith,

Let me update you on why I am using a BT business hub 5 after doing the reset on the Smart hub 2 router the problems with the router got worse, so I phone BT and was told by Tech support that had checked the line and the broadband could not find any fault, so they told me that they could not replace the router as there was no fault. So that is why I had to buy the Business hub 5, it was the only one that Amazon had in stock.

hope this help.

Then the only way you can use the BT Digital Voice phone service, its to revert back to using the BT Smart Hub 2. The new phones supplied by BT, will only work with that home hub.

Re: Need the following help.

DavidM — Sat, 18 Sep 2021 08:39:10 GMT

Hi @Anonymous and thanks for posting.

Can you just clarify if you have ever had a Smart Hub 2 at any time? If you have is it faulty? Have you tried connecting it and trying the handset you have?

Cheers

David

Re: Need the following help.

TimCurtis — Sat, 18 Sep 2021 08:49:51 GMT

@DavidM

See the link in message 13 as posted by Keith.

Re: Need the following help.

DavidM — Sat, 18 Sep 2021 10:13:49 GMT

Thanks @TimCurtis .

Not easy when posts are spread around.☹️

Cheers

David