This topic

Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 10:59:14 GMT

Hi signed up to bt 150 fibre a couple of months ago and all was good now phone is dead any ideas as bt saying no service faults in area. Cheers

Re: Fibre 150 no calls

licquorice — Sun, 19 Sep 2021 11:03:57 GMT

Have you been moved to Digital Voice?

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 11:06:47 GMT

Hi no one has contacted us since fibre install analogue phone was working fine until a few days ago

Re: Fibre 150 no calls

licquorice — Sun, 19 Sep 2021 11:15:05 GMT

What does it show against the phone symbol on the home page of the hub manager?

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 12:14:30 GMT

Hi no phone symbol showing on home page

Re: Fibre 150 no calls

jac_95 — Sun, 19 Sep 2021 12:14:44 GMT

Several ways to check:

1. Go to hub manager, if using the BT Smart Hub, and see if phone status is blue with your number if so you are on Digital Voice - http://192.168.1.254/ is the manager url unless you've changed subnet

2. Go to MyBT and go to Your Products and if the phone card displays the title Digital Voice like below you are on Digital Voice.

3. https://www.broadbandchecker.btwholesale.com/#/ADSL if you enter you landline number here and says there's no data for the number it's likely you've been moved onto Digital Voice.

Re: Fibre 150 no calls

jac_95 — Sun, 19 Sep 2021 12:21:24 GMT

I see you are using a Samsung mobile. If you're checking via a mobile the card may not appear. Can you check on a PC or tablet?

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 12:21:50 GMT

Hi no phone symbol on home page and on number check it says no data available

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 12:24:07 GMT

This is my home page

Home

Status

Broadband connection status:
Connected

Not configured

Wireless

2.4 GHz status: On

5 GHz status: On

Network name: BT-JQATS2

My devices

Wireless:

Ethernet: 3

USB: 0

2.4 GHz: 9

5 GHz: 8

Help

Hub light control

Status: On

Brightness: 100%

Schedule: Off

Re: Fibre 150 no calls

licquorice — Sun, 19 Sep 2021 12:28:55 GMT

So the phone symbol is showing as not configured, so you don't have Digital Voice

Have you actually reported the fault to customer services 0800 800150?

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 12:50:10 GMT

Hi have asked them to do a line check and they text Backford say no landlines registered for my number

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 12:56:32 GMT

Hi logged in tablet and shows phone symbol as not configured

Re: Fibre 150 no calls

imjolly — Sun, 19 Sep 2021 13:24:28 GMT

have you checked for service problems in your area?

https://www.bt.com/help/check-service-status

Re: Fibre 150 no calls

Thsjp01 — Sun, 19 Sep 2021 14:19:01 GMT

Yep first thing I checked, if I have not been put on dv calls then my phone line should still work as the £39.99 says it includes line rental is that right?

Re: Fibre 150 no calls

jac_95 — Sun, 19 Sep 2021 14:23:49 GMT

No line rental is included even if you have broadband with no landline service included.

What products does MyBT say for your account? www.bt.com/mybt

Have you recently upgraded and selected to not have a landline service?

Re: Fibre 150 no calls

Thsjp01 — Mon, 20 Sep 2021 09:04:42 GMT

All sorted bt had cocked up order and didn't transfer phone over now on dv with a couple of free phones for my trouble should we have kept our existing number?

Re: Fibre 150 no calls

PaddyB — Tue, 21 Sep 2021 08:20:57 GMT

Hi @Thsjp01,

Thank you for posting back to let us know the issue has been fixed. You should have been able to keep your number when you were switched over to digital voice.

Thanks,

Paddy