This topic

Digital Voice

Taffy078 — Thu, 07 Oct 2021 10:56:14 GMT

I've just had a four pages email from btcomms@info.bt.com headed "Your phone Service is changing to Digital Voice".

It's well-written, very clear and informative but has one flaw. On page 3 it says "Find out what to do if you rely on your phone line for services like monitored burglar alarms or assisted living devices such as a pendant alarm." I have a pendant alarm so I followed the link but it took me to https://www.bt.com/help and there's no clear route from there.

Can anyone point me to the article please?

If you can, will someone please tell the Moderators about the flawed link? It needs to be corrected.

PS Is this the right forum?

Re: Digital Voice

imjolly — Thu, 07 Oct 2021 11:06:56 GMT

from the help pages

What if I use my phone line for something like a burglar alarm or health pendant?

If you have a monitored alarm that's connected to your landline (like a health pendant or monitored burglar alarm) you'll need to speak to your alarm provider before moving to Digital Voice.

Alarm providers are aware of the switch to Digital Voice and have a variety of solutions in place to make sure your services can continue. These might involve broadband or mobile technology; your alarm provider will discuss the best option with you.

If you need to speak to us after contacting your alarm provider please call us on 0800 800 150.

Re: Digital Voice

jac_95 — Thu, 07 Oct 2021 11:07:53 GMT

Hi @Taffy078

Essentially you need to speak to your local authority or company that supplies the pendent alarm. They would be well aware of the changes to moving to VoIP but may require to change the base alarm system to connect to the monitoring centre.

If this is a Telecare device you will be moved to a newer version of the product that can use the mobile network or connect to the Internet through your broadband.

Re: Digital Voice

Taffy078 — Thu, 07 Oct 2021 15:13:01 GMT

Thanks both. I've just contact Gateway to Care who provide this service.

Much appreciated. I'll answer-mark your replies.

Re: Digital Voice

Taffy078 — Thu, 07 Oct 2021 15:18:33 GMT

I answer-marked @imjolly's reply because he posted first but when I tried to answer-mark yours, the "mark as accepted solution" box had gone.

Every forum of which I'm a member allows at least two replies to be answer-marked but not here, it seems. Would one or both of you please suggest to the Moderators that this Forum should also allow two answer-marks. Thanks.

Re: Digital Voice

vince77 — Wed, 26 Jan 2022 08:07:23 GMT

Hello,

can you share the email you mentioned? I'd like to see the instructions to help elderly people in my family to prepare to this.

You can obviously remove any personal/confidential information if any.

Thx in advance

Re: Digital Voice

Keith_Beddoe — Wed, 26 Jan 2022 08:10:58 GMT

https://www.bt.com/help/landline/digital-voice-migration