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BT uses Digital Voice as cover for a price-hike

Art_Nouveau — Tue, 19 Oct 2021 12:21:42 GMT

I was tempted by BT's suggestion that people who do not wish to continue with Digital Voice may be interested in their 'broadband only' plans. I am on a plan which BT describes as "Fibre with BT Halo 1 plus Unlimited Weekend Calls". For this service, including line rental, I pay a basic £47.53 per month. When I investigated broadband-only offers on BT's website I could find only 'Fibre with Halo 3' (no calls) at £48.53 including line rental. The situation was confirmed by telephone. So there is no saving for me if I drop the DV telephone service and rely on my cellphone. There is no such thing as downgrading at BT!

Re: BT uses Digital Voice as cover for a price-hike

imjolly — Tue, 19 Oct 2021 12:27:10 GMT

just phone the options team and you should be able to continue with fibre1 or 2 and drop the add-on Halo whether 1 or 3 and also drop ability to make and receive calls so just pay for the actual broadband and line rental 0800800030

nothing to do with digital voice as you describe

Re: BT uses Digital Voice as cover for a price-hike

Art_Nouveau — Tue, 19 Oct 2021 12:37:14 GMT

Thanks, imjolly. I had a long wait with somebody on the usual customer service number 0800800150. He told me that my present plan no longer existed. When I feel strong enough I will try your alternative number, but I have grave doubts about making any saving.

Re: BT uses Digital Voice as cover for a price-hike

ljm — Tue, 19 Oct 2021 12:39:48 GMT

Hello,

I was in a similar situation to you (although not connected to Digital Voice) and i followed imjollys advice and called the Options Team to get a cheaper and different package.Had been on Halo 1 with fibre 1 costing me about £37 pmth and downgraded to Fibre 1 without Halo and renewed my PAYGO landline FREE.Got a good deal £27 pmth. Dont bother renewing via MyBt just ring the Options team.

Re: BT uses Digital Voice as cover for a price-hike

Art_Nouveau — Wed, 20 Oct 2021 10:40:04 GMT

I spoke to BT this morning. I was offered Halo 3 broadband only for £37.99 or Fibre 2 broadband only for £30.99

I've not yet decided to go ahead, but I will tentatively mark this query as 'solved'. Thanks to you both for your input. But why is this 'Options Team' on 0800800030 not mentioned on the BT website?