https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2191340#M1253251 Just thought I'd add that my Digital Voice started working yesterday (Wednesday) after failing Saturday. Thu, 28 Oct 2021 09:37:36 GMT Cepenpark 2021-10-28T09:37:36Z https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190477#M1253246 <P>Hi,</P><P>We were switched by BT and the DV service was operating by start of play 20th October,&nbsp; on 22nd my wife noticed "unable to make or receive calls".&nbsp; When I got home I checked the hub console, and the Phone service was showing red and "Not configured". BT fixed it fairly swiftly, and I was told the config sometimes "didn't stick" the first time.&nbsp; I got up this morning (23rd) and checked again, and it was off again, with the same hub config message... Again BT fixed it as soon as they opened, but I thought I'd better check whether we are experiencing something common or not?</P><P>Also, is it worth backing up the Hub config whilst it's working so that I can do a quick restore?</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Larry&nbsp;&nbsp;</P> Sat, 23 Oct 2021 08:57:06 GMT https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190477#M1253246 Botheras 2021-10-23T08:57:06Z https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190479#M1253247 <P>did you try just a simple restart of the hub before phoning BT?</P> <P>did you try going into hub manager then phone and then reset base?</P> Sat, 23 Oct 2021 09:17:58 GMT https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190479#M1253247 imjolly 2021-10-23T09:17:58Z https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190482#M1253248 <P>Yes, I did the first time, but as it required BT to fix first time, I didn't second time...</P> Sat, 23 Oct 2021 09:22:04 GMT https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190482#M1253248 Botheras 2021-10-23T09:22:04Z https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190519#M1253249 <P>Just had the same issue in my first 2 days. BT fixed it the first time but not the second so I'm waiting for the 'back end' team to get on it.</P> Sat, 23 Oct 2021 15:19:48 GMT https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190519#M1253249 Cepenpark 2021-10-23T15:19:48Z https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190895#M1253250 <P>Well, it was third time lucky... The phone failed again Sunday morning, but the agent this time did a hub factory reset before reapplying the config, and now two mornings in, it's been fine... Shame they didn't remind me to set up my disc and Connect devices again...</P> Tue, 26 Oct 2021 09:46:26 GMT https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2190895#M1253250 Botheras 2021-10-26T09:46:26Z https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2191340#M1253251 Just thought I'd add that my Digital Voice started working yesterday (Wednesday) after failing Saturday. Thu, 28 Oct 2021 09:37:36 GMT https://community.bt.com/t5/Archive-Staging/Digital-Voice-service-has-failed-twice-in-first-4-days/m-p/2191340#M1253251 Cepenpark 2021-10-28T09:37:36Z