https://community.bt.com/t5/Archive-Staging/how-to-change-Matching-address-in-a-new-build/m-p/2191131#M1253352 <P>how do i change a bronze matching address to gold ????</P> Wed, 27 Oct 2021 09:22:04 GMT Suzanne21 2021-10-27T09:22:04Z https://community.bt.com/t5/Archive-Staging/how-to-change-Matching-address-in-a-new-build/m-p/2191131#M1253352 <P>how do i change a bronze matching address to gold ????</P> Wed, 27 Oct 2021 09:22:04 GMT https://community.bt.com/t5/Archive-Staging/how-to-change-Matching-address-in-a-new-build/m-p/2191131#M1253352 Suzanne21 2021-10-27T09:22:04Z https://community.bt.com/t5/Archive-Staging/how-to-change-Matching-address-in-a-new-build/m-p/2191248#M1253353 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/295601">@Suzanne21</a>&nbsp;welcome to the community and thanks for posting. That means the address is not on Openreach's database. Have you registered your address with Royal Mail? You can still order a line to be installed on a Bronze address but it will require an Openreach survey to decide how to get a line to the property.&nbsp;</P> <P>As it's a new build it won't be classified as a Gold address until after service has been provided.&nbsp;</P> <P>Thanks</P> <P>Neil</P> Wed, 27 Oct 2021 16:15:17 GMT https://community.bt.com/t5/Archive-Staging/how-to-change-Matching-address-in-a-new-build/m-p/2191248#M1253353 NeilO 2021-10-27T16:15:17Z