This topic

Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 14:28:08 GMT

Hi. I've just opened a BT Account. Smart Hub 2. I can't link my Advanced Digital Home Phone to the hub. Tried everything. BT not much help. Can someone advise me please?

Re: Digital Home Phone

imjolly — Fri, 29 Oct 2021 14:34:48 GMT

do you have digital voice?

if you go to hub manager 192.168.1.254 into your address bar can you see your phone number on left and should be blue/purple

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 14:39:09 GMT

Hi. Thanks for your reply. Yes I have digital voice.How do I get into my hub manager? I know my phone number.

Re: Digital Home Phone

imjolly — Fri, 29 Oct 2021 14:46:19 GMT

if you enter as I said 192.168.1.254 into your browser address bar NOT google search you then need to enter admin password with in on back of hub if your phone number is blue/purple then select that then select start registration

http://192.168.1.254/

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:06:47 GMT

Many thanks for your help. Sorry for being a bit slow. I have tried this and still doesn't register.

Re: Digital Home Phone

Keith_Beddoe — Fri, 29 Oct 2021 15:12:15 GMT

@Eifion1 wrote:
Many thanks for your help. Sorry for being a bit slow. I have tried this and still doesn't register.

Has your service been activated yet?

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:14:30 GMT

Hi.Just read your previous advise to other members. One solution was to reboot the hub. So I'll try that.

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:15:26 GMT

Yes service has been up and running for three days.

Re: Digital Home Phone

VeteranISPUser — Fri, 29 Oct 2021 15:15:58 GMT

Hi @Eifion1 Are you trying to register an old Digital phone to your Digital Voice service? If you are then you simply need to plug in the base unit to the SH2 telephone socket (probably hidden under a sticker).

Re: Digital Home Phone

Keith_Beddoe — Fri, 29 Oct 2021 15:20:56 GMT

The phone socket is shown in green, below.

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:25:57 GMT

Hi. Thanks for your advise. The phone is brand new, came with the hub. The base unit does not have the means to connect it to the hub. However, if I can't get this new phone to work I'll buy a new digital phone and plug it into the hub.

Re: Digital Home Phone

licquorice — Fri, 29 Oct 2021 15:32:09 GMT

The base unit is just a charger, there is no physical connection to the hub required, the hub is a DECT base station. Why would you buy a phone when you have been supplied with one? If you are unable to register it to the hub, ask customer services for a replacement phone.

Re: Digital Home Phone

Keith_Beddoe — Fri, 29 Oct 2021 15:33:11 GMT

@Eifion1

See https://www.bt.com/help/landline/digital-voice--how-do-i-set-up-my-service-

Re: Digital Home Phone

VeteranISPUser — Fri, 29 Oct 2021 15:34:21 GMT

Hi @Eifion1 If it is a HD Digital Voice phone then you need to follow the instructions on the phone to register it. It should tell you to press the WPS button for two seconds.

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:38:23 GMT

Hi. Many thanks. Have done that many times but no joy. I've just now re-booted the hub and tried again but no joy. I've spent a lot of time with BT helpdesk but the have been of no use.

Re: Digital Home Phone

imjolly — Fri, 29 Oct 2021 15:40:04 GMT

As I asked if you go to hub manager do you see your phone number in blue not grey?

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:42:15 GMT

Thanks. Done that many times. Won't go further than Pressthe WPS button on your Hub for 2 secs.

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 15:45:29 GMT

Yes it is blue

Re: Digital Home Phone

Eifion1 — Fri, 29 Oct 2021 16:25:39 GMT

Yes. I have informed BT in detail of the problem. In fact I have spent a long time explaining to them that it is not a problem with the broadband. Yet an engineer from Outreach came this afternoon. I could not believe it!

Re: Digital Home Phone

NeilO — Sat, 30 Oct 2021 17:58:27 GMT

Hi @Eifion1 Did you manage to get this sorted? It sounds like the Digital voice phone or Hub could be faulty.

Thanks

Neil