This topic

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Robertson555 — Fri, 29 Oct 2021 16:24:30 GMT

I had BT 8500 with call guardian and like you it worked well! They have now given me the latest advanced digital home phone with Alexa included.

How do I specifically attached call guardian to my new phone?

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

imjolly — Fri, 29 Oct 2021 17:01:58 GMT

You need to connect your existing base unit to the phone socket on the back of the SH2

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Robertson555 — Sat, 30 Oct 2021 12:50:09 GMT

The existing base ie the advanced digital home phone base only has a single power lead to it? So what are you suggesting I attache to the sh2?

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

licquorice — Sat, 30 Oct 2021 12:56:09 GMT

The digital phone connects directly to the SH2 which is a DECT base station, no physical connection is required.

If you wish to use your existing system, you need to connect it's base station to the Hub's green phone socket.

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Robertson555 — Sat, 30 Oct 2021 13:23:38 GMT

My apologies for being a bit vague!

You say connect existing system to hub green connection! What connection and what do you suggest is the existing system?

I see the green hub connection but need to understand the other connection.

Please be patient!

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

imjolly — Sat, 30 Oct 2021 13:40:58 GMT

the BT8500 must have a connection to the phone socket on the wall so the lead which you currently have connected to wall socket now connects to green socket on the back of the SH2

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Robertson555 — Sat, 30 Oct 2021 14:48:59 GMT

The call guardian works on a combination of my BT 8500 and the new advanced digital phone ! Basically as an extension rather than the replacement as i had expected.

I appreciate your assistance

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

licquorice — Sat, 30 Oct 2021 14:53:52 GMT

Call guardian only works on your BT 8500, the advanced digital phone doesn't have call blocking capability.

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

imjolly — Sat, 30 Oct 2021 15:01:29 GMT

@licquorice

there is a call blocking facility on the digital phones just not the same as the BT8500

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Robertson555 — Sat, 30 Oct 2021 15:37:10 GMT

Call blocking is not nearly as good as call guardian! But at least I have a compromise in that I can use it as an extension to my bt8500 phone until they develop a digital that does work stand alone.appreciate your assistance

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

morrig47 — Mon, 01 Nov 2021 12:27:12 GMT

I have to agree with Robertson555 and I have adopted the same "compromise". I have my old BT 8500 Base Unit physically attached to the hub and the new essential Digital Home Phone as one of my extensions. Can anyone confirm for Robertson555 and myself that this will allow BT Guardian to continue to work? I have an awful feeling, however, that the days of BT Guardian may well be numbered!

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Keith_Beddoe — Mon, 01 Nov 2021 12:51:53 GMT

BT Call Guardian is a feature built into the phone itself, and provided caller display is activated on your line, it will continue to work as before. Whether it intercepts the call before it rings the BT supplied phone, is something you would have to try.

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

morrig47 — Mon, 01 Nov 2021 13:39:18 GMT

Thanks Keith - we shall see I guess!

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

imjolly — Mon, 01 Nov 2021 14:32:25 GMT

DV has effectively 2 lines where you can make a call on one phone and receive a call on another phone at same time. this may cause problems with your call guardian so you may want to change to single call if you go to digital phone then menu then phone settings then line settings then call settings and change multi to single and save

you could also go to MYBT then digital voice manage then voicemail manage and select number of rings to 7 or even 10 giving call guardian time to answer call first

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

morrig47 — Mon, 01 Nov 2021 15:11:11 GMT

Thank you for the suggestion. Just changed the setting to Single Call, then asked my partner to ring me from her work on a different number to hers. It rang just the once on the DV phone then silence for a few seconds until the BT8500 rang and went to Call Guardian. On "normal" calls i.e. numbers in my phone directory all works well.

A neighbour who has the same issue has been in touch with BT and the agent could not resolve the issue. Apparently according to him Call Protect is active whether you want it or not, but clearly Call Guardian is a problem if you want to have a mixed setup. The agent has passed the issue to DV experts.

As I see it, and I am more than happy to be proved wrong, the choice appears to be if you want to keep Call Guardian stick to the old phones and attach the Base Unit physically to the Smart Hub 2 or if you want a mixed phone setup or use all new DV phones give up on Call Guardian and start using Call Protect

Feel as if a Pandora's Box has been opened!

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

rkcarter — Fri, 01 Apr 2022 22:47:32 GMT

After 8 days of trying and conversations with 13 people the conclusion is that, whilst the BT8500 still works as a call blocker, it is incompatible with the Digital Voice Caller Display and just reports 'No Number' hence NO calls can be seamlessly 'allowed'. My advised solution is to change the triple setup I have for the later BT4600 which is compatible.

I hope this helps someone save some time.

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

Patricia2 — Sat, 10 Jun 2023 12:45:53 GMT

We’ve had the same problem and following the advice below changed the BT Digital Voice ringing period to a longer one (Dial 1571 and chose 4 on the main menu) so that our Call Guardian cuts in first. The problem seems to be solved.
Sorry, should have mentioned, this was specifically in relation to Voicemail messages and which system receives them.

Re: BT FTTP Digital Voice and BT8500 Call Guardian - Can They Co-exist?

rkcarter — Sat, 10 Jun 2023 13:27:02 GMT

Patricia, Glad to hear that you seem to have things sorted as our 8500s have been for many months (the important bits in my last post are the 'tags'). The key seemed to be getting Caller Display working and suppressing 1571 as you say and Call Guardian works fine plus the 8500 answering system. (Can't comment about these dual systems mentioned in earlier posts..!)

One thing I will add though is that 1571 still seems to be active. I received a call whilst on the phone and the caller patently hung on long enough for 1571 message logging to activate so there is some backup benefit.

Happy calling.