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    <title>This topic</title>
    <link>https://community.bt.com/t5/Archive-Staging/Re-Caller-ID-not-working/m-p/2192636#M1253678</link>
    <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;I have just come upon this thread and have the same problem. &amp;nbsp;My mother’s caller ID has stopped working. &amp;nbsp;She was able to get through eventually to an engineer who ran tests and said it was fixed. &amp;nbsp;Unfortunately this is not the case and she just gets ‘incoming call’ message. &amp;nbsp;She had spent 40 minutes on the phone to get this far and is understandably a bit down.&lt;/P&gt;&lt;P&gt;She tried again the next day but got told to contact the ombudsman!&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;I would appreciate some help as I can’t visit her as I am self isolating and she has no internet to access this forum.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;SirKnight&lt;/P&gt;</description>
    <pubDate>Wed, 03 Nov 2021 19:18:27 GMT</pubDate>
    <dc:creator>SirKnight</dc:creator>
    <dc:date>2021-11-03T19:18:27Z</dc:date>
    <item>
      <title>Re: Caller ID not working</title>
      <link>https://community.bt.com/t5/Archive-Staging/Re-Caller-ID-not-working/m-p/2192636#M1253678</link>
      <description>&lt;P&gt;Hello,&lt;/P&gt;&lt;P&gt;I have just come upon this thread and have the same problem. &amp;nbsp;My mother’s caller ID has stopped working. &amp;nbsp;She was able to get through eventually to an engineer who ran tests and said it was fixed. &amp;nbsp;Unfortunately this is not the case and she just gets ‘incoming call’ message. &amp;nbsp;She had spent 40 minutes on the phone to get this far and is understandably a bit down.&lt;/P&gt;&lt;P&gt;She tried again the next day but got told to contact the ombudsman!&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;&lt;P&gt;I would appreciate some help as I can’t visit her as I am self isolating and she has no internet to access this forum.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;SirKnight&lt;/P&gt;</description>
      <pubDate>Wed, 03 Nov 2021 19:18:27 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Re-Caller-ID-not-working/m-p/2192636#M1253678</guid>
      <dc:creator>SirKnight</dc:creator>
      <dc:date>2021-11-03T19:18:27Z</dc:date>
    </item>
    <item>
      <title>Re: Caller ID not working</title>
      <link>https://community.bt.com/t5/Archive-Staging/Re-Caller-ID-not-working/m-p/2192643#M1253679</link>
      <description>&lt;P&gt;Hi&amp;nbsp;&lt;a href="https://community.bt.com/t5/user/viewprofilepage/user-id/295895"&gt;@SirKnight&lt;/a&gt;&amp;nbsp;and welcome to our community.&lt;/P&gt;
&lt;P&gt;I'm sorry your mum is having problems with her caller display. I can appreciate how frustrating this must be. I'm sure I can help you. I'll need some details so I'll drop you a private message now so you can get in touch.&lt;/P&gt;
&lt;P&gt;Cheers&lt;/P&gt;
&lt;P&gt;David&lt;/P&gt;</description>
      <pubDate>Wed, 03 Nov 2021 19:30:56 GMT</pubDate>
      <guid>https://community.bt.com/t5/Archive-Staging/Re-Caller-ID-not-working/m-p/2192643#M1253679</guid>
      <dc:creator>DavidM</dc:creator>
      <dc:date>2021-11-03T19:30:56Z</dc:date>
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