This topic

Digital Voice Phone

Markwcel — Sun, 07 Nov 2021 12:06:40 GMT

Have received the email and letter stating we are going to be switched over to digital. However when trying to get the home phone it says my number is not eligible. So looks like BT gonna leave us with no phone as the hub is nowhere near where I want the phone

Re: Digital Voice Phone

jac_95 — Sun, 07 Nov 2021 12:23:42 GMT

Once you have a date for the change you can then usually order via that link. Otherwise you can contact them up in the meantime.

Re: Digital Voice Phone

Keith_Beddoe — Sun, 07 Nov 2021 12:34:47 GMT

@Markwcel

You can order the free digital voice adapter, and put that elsewhere. You plug your existing phone into that.

Re: Digital Voice Phone

Markwcel — Sun, 07 Nov 2021 12:37:45 GMT

No. It says my number is not eligible. So unable to order anything. Seems a waste of time sending letters and emails to me if I'm not eligible for this

Re: Digital Voice Phone

Keith_Beddoe — Sun, 07 Nov 2021 12:39:00 GMT

@Markwcel wrote:

No. It says my number is not eligible. So unable to order anything. Seems a waste of time sending letters and emails to me if I'm not eligible for this

You need to wait until you have a date for changeover.

Re: Digital Voice Phone

Markwcel — Sun, 07 Nov 2021 12:54:51 GMT

Wonder why they don't mention that on the letter. Be a lot easier