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New DV phone unable to make calls , new hub set up 6 days ago

AndrewFaulk — Mon, 08 Nov 2021 15:07:29 GMT

Does anybody know how long is normal to wait before getting switch over ? I set up the new phones and hub 5 days ago . The hub is working fine and phones registered but show message unable to make calls . Should I get an email ? complain or you just sit and hope . I'm concerned as the dual supply is switched off after 2 weeks

Any advice much appreciated

Andrew

Re: New DV phone unable to make calls , new hub set up 6 days ago

imjolly — Mon, 08 Nov 2021 15:26:39 GMT

can you still make and receive calls using normal phone connection to master socket?

is your phone number in hub manager blue or greyed out? if blue have you tried select phone number and then base reset

Re: New DV phone unable to make calls , new hub set up 6 days ago

AndrewFaulk — Mon, 08 Nov 2021 17:23:09 GMT

Hi Thanks for getting back , yes the normal line is working and on the Hum Manager the box is grey and states not configured so I guess that is my answer , it not been switched over. Do you know if I should get a e mail ?

Re: New DV phone unable to make calls , new hub set up 6 days ago

imjolly — Mon, 08 Nov 2021 18:01:20 GMT

I would expect notification when the switch over takes place so until then you just continue as before

Re: New DV phone unable to make calls , new hub set up 6 days ago

Les-Gibson — Mon, 08 Nov 2021 19:02:59 GMT

In my case I received an email entitled "Your phone service is changing to Digital Voice" with an estimated date, followed by another email exactly seven days later entitled "Your new BT service is about to start", my service started the day after that.

Re: New DV phone unable to make calls , new hub set up 6 days ago

AndrewFaulk — Tue, 09 Nov 2021 12:24:03 GMT

Hi Les
OK but I think something is wrong we are two isolated houses in the countryside and my neighbour was switched within 2 days like you 3 weeks ago I have received nothing . Thanks for response